Staff Researcher - Regional Experience in London

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

We're looking for a Staff Researcher to join the Regional Experience team in London. You'll be part of Wise's global mission to build an open and fair financial system. At Wise, we've got a clear mission - money without borders. Built by and for people who live global lives. We're at a genuinely exciting time, and ensuring that our product is truly tailored for all of our customers, regardless of the region they live in, has never been more important in achieving our mission.

Your mission:

We're looking for a Staff Researcher to join our Regional tribe, focusing on Growth in North America and APAC markets. You'll be working with cross-functional teams to understand customer needs and behaviours in these regions, and help shape the products and services we build for them. For this role in particular, the emphasis will be on finding ways to scale how we evaluate Wise products before we roll them out to more markets across the world. Through a combination of hands-on research, operational frameworks, and coaching of others, you’ll have an opportunity to ensure that those products meet the expectations of Wise’s customers all over the world.

You'll also be joining a thriving research community of 20+ researchers in London, who are embedded in various teams and squads across the company, but come together regularly to learn from and support one another.

As a Staff Researcher, you'll contribute by:

• Setting priorities and research direction - proactively prioritise your work, understanding how the work connects to squad and business goals.
• Demonstrating strong craft and capabilities - lead by example when it comes to complex evaluative research, and raise the bar for quality and rigour when non-researchers on your team take it on themselves.
• Scaling international research - engage with vendors and agencies to scale evaluative research across our various APAC and North American markets.
• Articulating strategy - clearly communicate research strategy to the team and key stakeholders, positively influencing focus and priorities.
• Driving impact through your work - leverage your research insights to actively shape what our product looks like today and where it should be headed in the future.
• Influencing senior leaders - skilfully negotiate with teams, squads and senior leaders across the organisation to drive user-centred decision making.
• Leading with guts - set ambitious goals and hold yourself to them, while championing quality, our users, and a human-centered approach to product development.
• Using modern tools thoughtfully - leverage AI and emerging tools where they help accelerate research delivery and impact, while maintaining research rigour and quality.

A bit about you…

Research excellence:

• Deep experience with research democratisation and setting up practices and processes that enable non-researchers to connect with customers and/or conduct evaluative research.
• Strong judgment in choosing the right research approach for different levels of ambiguity and complexity.
• Skilled at building decision confidence through well-designed studies and clear evidence.
• Expert at connecting user evidence to business outcomes that drive action.
• Proven track record of scaling research influence across teams and senior stakeholders.
• Experience with mixed-method studies and modern research tools, including thoughtful use of AI.
• Able to guide teams on actioning insights and work closely with designers to ideate based on findings.
• Top-notch presentation and storytelling skills, especially when sharing impactful insights.

Research operations competencies:

• Experience building iterative and repeatable evaluative research practices and/or programs.
• Proven ability to identify bottlenecks in research processes and find effective ways to remove them, using AI tools where appropriate.
• Track record of engaging with external agencies and vendors to conduct research, especially in international markets.

Strategic impact:

• Able to articulate research strategy and positively influence squad and team focus.
• Deep understanding of how research connects to team, squad and business goals.
• Examples of mentoring non-researchers in conducting quality research and maintaining the overall quality bar.
• Examples of mentoring others to create downstream impact through their growth.

As a heads up, this role probably isn't for you if:

• Your experience is primarily market research and/or academia.
• You haven’t conducted any international research or worked with external agencies to facilitate such research.
• You're not comfortable navigating the complexity of overseeing multiple product areas in a fast-paced environment.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.