Senior Product Operations Manager - WISE Platform in London

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world’s money. For everyone, everywhere.

Product Operations is a small team of specialists at Wise. Our focus is the machine - the people, processes and practices - that builds our product. We work with autonomous product teams to help them move faster, stay aligned and build the right things for customers and partners.

Wise Platform is Wise’s infrastructure business. We work with banks, fintechs and global companies such as Monzo, Morgan Stanley and Google to embed Wise’s international money movement capabilities into the products their customers already use. That means Wise Platform teams solve both deep product infrastructure problems and practical partner problems: how to make cross-border money movement faster, simpler, more reliable and easier to scale through others.

You will act as the key Product Operations partner for Wise Platform. It is a complex, fast-growing area that brings together product, engineering, commercial, operations, compliance and partner-facing teams, so partners can build on Wise at scale. In this brand new role and as the main point of contact for Wise Platform, you’ll be responsible for identifying and delivering ways to make Wise Platform product teams more effective. You’ll help teams improve how they plan, communicate, prioritise, learn from partners and measure progress. You’ll work closely with Wise Platform leadership and teams, while also connecting with other functions across Wise.

What this will involve:

• Helping Wise Platform teams improve planning, prioritisation and follow-through, so product development is focused on the most important partner and customer problems.
• Improving how roadmaps, priorities and launches are communicated across product teams, partner-facing teams and the wider Wise organisation.
• Creating better feedback loops between partners, commercial teams and product teams, so partner needs are understood, prioritised and acted on.
• Supporting clearer decision-making on which products and capabilities we should scale, where we should focus, and where we should avoid adding unnecessary complexity.
• Establishing useful rhythms, rituals and ways of working that improve alignment without adding unnecessary process.
• Helping teams use data to understand the speed, quality and impact of product development, and to continuously improve how they work.
• Leading and supporting cross-functional initiatives where Product Operations can bring clarity, structure and momentum.

Responsibilities:

You have significant relevant experience, likely gained over around 8+ years (though we value demonstrated impact, judgment, and transferable experience more than exact years of service) driving operational practices in fast-growing technology companies, working closely with product and engineering teams. You understand the bigger picture, are analytical, and can quickly assess, break down and prioritise problems and opportunities. You’re comfortable working in ambiguous environments and creating just enough structure to help teams move faster. You’re a strong communicator who can build relationships across product, engineering, commercial, operations and leadership teams. You can influence without authority and help teams make clear decisions with good rationale. You’re comfortable using data and qualitative insight to identify problems, measure progress and improve ways of working. You care about building healthy, effective teams and helping people connect their work to the Mission. You anticipate roadblocks, are resilient and are not easily disheartened. Experience in Product Operations, Product Strategy, Business Operations, Product Management, Technical Program Management or a similar role.

Nice to have:

• Experience in B2B, platform, partner-led, payments, fintech or financial infrastructure environments.
• Experience working with commercial, operations, compliance or partner-facing teams.

This role will give you the opportunity to:

• Choose your path to impact - we believe people are most empowered when they can act autonomously. You’ll work with your team to create a vision of your own and have the freedom to make your own calls.
• Get amazing exposure to how Wise builds products for partners, customers and markets around the world.
• Help shape how Product Operations supports one of Wise’s most strategically important growth areas.
• Be part of our mission to make money without borders the new normal. For everyone, everywhere.

We’re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.