At a Glance
- Tasks: Lead the design of Wise's referral program, ensuring a seamless user experience.
- Company: Join Wise, a global tech company revolutionising how we manage money.
- Benefits: Competitive salary, inclusive culture, and opportunities for career progression.
- Other info: Collaborative team focused on customer-first design and continuous improvement.
- Why this job: Make a real impact on user experience in a dynamic, innovative environment.
- Qualifications: Proven experience as a Product Designer with strong visual and UX skills.
The predicted salary is between 55000 - 65000 £ per year.
Wise is a global technology company, building the best way to move and manage the world’s money. As part of our team, you will be helping us create an entirely new network for the world's money. We’re looking for an exceptional Senior Product Designer for Recommend. In this role, you will be responsible for the end-to-end user experience of Wise’s referral program, acting as a constant advocate for a design-led and user-friendly approach. You will oversee the full referral lifecycle, from initial strategy and customer awareness to ensuring a smooth sharing experience and successful reward claims.
- Lead the Referral Experience: Own the end-to-end UX for the referral program, ensuring every touchpoint from awareness to reward claim is seamless.
- Strategic Influence: Proactively contribute to the team’s product vision and quarterly planning, influencing the overall referral strategy and managing stakeholders' expectations.
- Collaborative Design: Work side-by-side with Content Designers and sync regularly with PMs, Engineers and Operations to align on design strategy.
- User-Centric Research: Conduct comprehensive UX research activities including interviews, surveys and competitor analysis to define use cases and test solutions.
- Drive the design process: From ideation and storyboarding to high-fidelity UI designs and interactive prototyping.
- Manage the design calendar: Kanban boards and Jira tickets while maintaining clear documentation for engineering handovers.
- Partner with engineers: During the build phase and lead QA efforts with documented follow-up actions to ensure design integrity.
- Elevate product quality: And you help them deliver it.
You have a well-established track record of experience as a Product Designer, championing customer-first design initiatives in world-class teams. You understand that good design is often a journey to identify the right thing to build, using early concepts and prototypes to help build conviction along the way. You have a high level of design craft, strong visual skills and an interest in brand. You’ve worked with design systems to produce beautiful and functional design that scales. You practise evidence-based design, and can rationalise your decisions clearly and credibly.
We're people building money without borders — without judgement or prejudice, too. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Designer (Customer Experience) in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Wise for a Senior Product Designer (Customer Experience), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Wise before they go live!
We think you need these skills to ace Senior Product Designer (Customer Experience) in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Product Designer (Customer Experience) at Wise, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Wise does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Wise. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Wise.
How to prepare for a job interview at Wise
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Wise, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Wise might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Wise!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Wise is looking for.
