Company Description
Wise Platform allows banks, fintechs, and enterprises to embed Wise's international payments infrastructure directly into their own products. Our technology powers partners globally - including some of the largest banks and fintechs in EMEA - enabling them to offer fast, transparent, and low-cost cross-border payments and global accounts to their customers.
More about Wise Platform and what we offer.
Job Description
About the role
EMEA is Wise Platform's largest and most mature market. This role owns the operational relationship and volume retention for a portfolio of Tier 1 partners representing 10M+ GBP in annual revenue across the UK and Germany- some of the most strategically important and technically complex partnerships in Wise Platform globally. Knowledge of payments / cross-border payments industry andGerman language skills are a essential for this role.
You are a strategic architect and trusted operations and scalability advisor to partner leadership, responsible for identifying and closing operational gaps internally that unlock organic revenue before they become blockers proactively.
This is not a reactive role.
You’ll manage operational relationship of partnerships with complex product integrations (Cards, MCA, Correspondent send via API and Swift, Correspondent receive), navigate high-level stakeholder alignment, and influence Wise's own Product and Servicing roadmaps to ensure the platform evolves to meet the needs of our most demanding partners.
You’ll operate with significant autonomy, represent the company with the senior partner’s stakeholders and build the frameworks and playbooks that scale the "Wise way of working" - not just for your own accounts, but across the CSM organisation.
Commercial & Relationship Ownership
Own the end-to-end operational relationship for Tier 1 EMEA partners - acting as a trusted advisor to partner-side operational and executive stakeholders, including senior leadership and product teams
Lead QBRs that frame operational performance in the context of commercial goals - shaping the partner's growth narrative and roadmap alignment
Independently drive operational success strategy and plans for owned accounts, partnering closely with the
Senior Partner Operations Manager (German Speaking) in London employer: Wise
Wise is an exceptional employer that fosters a culture of inclusivity and innovation, making it an ideal place for a Lead ML / Data Scientist to thrive. With a hybrid working model, generous personal development budgets, and a commitment to employee growth, you will have the flexibility and resources to excel in your role while contributing to meaningful projects that redefine how money moves globally.
