Company DescriptionWise is a global technology company, building the best way to move and manage the world's money. As part of our team, you will be helping us create an entirely new network for the world's money. Job DescriptionA bit about the Support SquadThe Support Squad consists of several product teams, and collectively owns the entire end-to-end support journey for millions of Wise customers. Our mission is to provide high quality support at the lowest cost. We do this by preventing the need for support in the first place, building world-class self-service tools, automating resolutions through conversational AI, and empowering our support agents with the best infrastructure and intelligent tooling. One of our largest investment areas in the last year has been conversational support automation - we launched a Wise Support Assistant, helping a large majority of our customers self serve problems. The Getting Help team owns the entire FAQ, Help Center, Self Service and Chat experience - and collaborates very closely with the Assistant Experience and Contact Automation teams, who power our Conversational AI experiences. The Opportunity & Your MissionWe're looking for a Product Manager to focus on owning our customer facing support experience. This means you have the space to: Rebuild the support experience: Working closely with the team's Designer, Researcher, Analyst and Engineers, you'll help to rebuild Wise's support experience working from first principles. You'll design and execute A/B experiments, helping to build the best support journey used by millions of customers. Ship new conversational experiences & automations: You will partner closely with Content Design and Engineering to ship AI-powered conversational experiences that resolve customer intents instantly and effectively. You'll be responsible to: Lead the FAQ, Self Services & Wise Assistant in Support roadmap: You will partner closely with the other teams in the Support Squad to create a product strategy, and execute on a multi-quarter roadmap, enabling embedded solutions into a conversational journey. Impact our Customer Support Experience: Made a measurable dent in our customer support experience through both high-quality automation and by addressing root-cause issues, putting us on a clear path towards our 2026 goals. Impact our Automation Rate: Launched significant improvements to our conversational support channels that have quantifiably improved the Wise customer experience. QualificationsCritical skills that will help you succeed: If you're passionate about solving problems at scale and excited by the chance to build something new from the ground up, shape your own role and team and have a clear target that's critical to our mission as a business and for Support, you'll be a right fit. You have shipped successful consumer mobile experiences that are used by millions of customers every day. Data-savvy: A knack for getting your hands dirty with data using SQL, or Python. Experience within Servicing, Ops, Support: Previous product management experience in the Operational, and Help / Support domains is a plus. We're people building money without borders — without judgement or prejudice, too. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. Financial Services
Product Manager - Remoto in London employer: Wise
Wise is an exceptional employer that fosters a culture of inclusivity and innovation, making it an ideal place for a Lead ML / Data Scientist to thrive. With a hybrid working model, generous personal development budgets, and a commitment to employee growth, you will have the flexibility and resources to excel in your role while contributing to meaningful projects that redefine how money moves globally.
