Company DescriptionWise is a global technology company, building the best way to move and manage the world's money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. Your mission is to uplift our process management capabilities and work with the area leads to determine what good looks like. This role will be instrumental in transforming our current operational landscape into a more efficient, robust, and scalable system, ensuring compliance with evolving regulatory requirements and enhancing our ability to detect and prevent financial crime. The successful candidate will leverage their expertise in Process Management methodologies, process automation, and change management to drive significant improvements across the organisation. We serve a wide range of customers from personal users, freelancers, small businesses to enterprise businesses and banks. It will be part of the new Business Process Excellence function. Conduct a comprehensive analysis of existing "as-is" Operational Processes at Wise. Cross-Functional Leadership: Looking at the processes from controls, compliance and efficiency angles and working with experts from those areas to drive improvements. Integrate with other teams to leverage their support to impact goals through feedback and coaching, and influence plans and roadmaps without formal authority by providing data-driven business cases which significantly move success metrics. Navigate the organisation at various levels to find the right stakeholders, build formal networks, and get their support to unblock issues when they arise. Run planning or discovery sessions to explore new opportunities to impact customer experience. Gather insights independently and put together business cases for improvements needed to impact positive customer outcomes. Use data to make trade-offs between cost and efficiency, explain the reasoning, and deliver this with conviction. Data-Driven Success: Rigorously map all existing operational Level 1 (L1) controls into the new process design, ensuring full coverage and alignment with regulatory expectations. This includes defining key performance indicators (KPIs), establishing monitoring mechanisms, and creating clear documentation for audit and regulatory scrutiny. You will lead a group of highly skilled process engineers, ensuring their work aligns with our principles, is measured against clear metrics, and delivers high‐quality outcomes. QualificationsA Bit About You: Extensive Experience: You have 6+ years of experience in process engineering or management, or a background in building products at scale with a deep understanding of organisational complexity .You are skilled in creating high-quality and practical process maps, breaking down sub processes, mapping dependencies, and identifying the critical path to success. You have a focus on scalability and can implement operating models that enable other teams to improve their performance. You have a great eye for detail and leave no stone unturned. Data-Driven: You are highly data-driven. You know how to gather and interpret data to identify opportunities, measure impact, and tell compelling stories that inspire action. You question the status quo, bring fresh ideas, and can formulate actionable plans to bring them to life. Autonomous Operator: You excel at resolving challenges, making impactful decisions, and acting autonomously to drive your projects forward. You can handle people issues, hire and performance‐manage to help the team move faster. You set a high bar for operational performance, focusing on solving customer pain points through high-quality and fast-paced execution, with enough depth to help more than one team execute faster. working within fintech or financial institutions. Leading - you have lead people before, hired, onboarded and performance managed. You are able to develop a 12‐month hiring roadmap for the teams within your domain and help them fill the roles. We're people building money without borders — without judgement or prejudice, too. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. Financial Services
Process Lead in London employer: Wise
Wise is an exceptional employer that fosters a culture of inclusivity and innovation, making it an ideal place for a Lead ML / Data Scientist to thrive. With a hybrid working model, generous personal development budgets, and a commitment to employee growth, you will have the flexibility and resources to excel in your role while contributing to meaningful projects that redefine how money moves globally.
