At a Glance
- Tasks: Lead the servicing experience for high-volume customers and drive their success.
- Company: Join Wise, a global tech company revolutionising money management.
- Benefits: Competitive salary, stock options, and diverse, inclusive work culture.
- Other info: Collaborate across teams to innovate and enhance customer satisfaction.
- Why this job: Make a real impact on customer experiences and drive growth in a dynamic environment.
- Qualifications: 8+ years in product management with strong analytical and service design skills.
The predicted salary is between 120000 - 148000 £ per year.
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
The Mission
We’re looking for a Product Manager to own the holistic servicing experience of High Volume customers. Those customers are transacting the most, have complex financial requirements and rely on us most heavily to get it right – therefore expert, personalised support is essential to their success. We are striving to solve customer problems as effectively and as early as possible, and we have an amazing operational team helping us bring this vision to life.
We’re looking for someone who will continue the momentum we have in this domain and drive customer success, resulting in better activation, expansion and retention of our highest grossing customer segment. This role sits at an intersection of High Volume growth and lifecycle strategy, Servicing and Fincrime squads, design and data, including building AI solutions where it helps us be more effective and bring value to more customers.
The Challenge
We’re looking for someone who can strike the balance between quality, efficiency and scalability of premium, expert support and servicing – with the ultimate goal of helping our customers achieve their full potential. The role requires a strong data acumen, design and systems thinking, and the ability to influence without formal authority. You will drive changes that increase customer confidence, trust and satisfaction, while keeping Wise compliant and scalable. Every improvement you ship has massive impact potential.
What You’ll Do
- Shape the vision, strategy and roadmap for your area, aligning it with broader strategy for High Volume.
- Own the servicing experience for High Volume customers – ensuring they get the treatment they deserve and expect. You will scale the impact of our operational capabilities and strategically deploy AI solutions where they help our customers.
- Improve predictability and confidence of our customers, who are frequently transacting millions with us.
- Collaborate with other teams on servicing capabilities, required controls and optimal operational models to balance customer growth with platform capabilities and regulatory requirements.
- Work horizontally across Send, Operations, Contacts, Fincrime and Compliance to align HV servicing strategy with business goals.
What We’re Looking For
- Strategic depth: Proven ability to take a broad, ambiguous problem space and distill it into a clear, actionable strategy.
- Service design sense: You obsess over how customers interact with Wise across a broad set of touchpoints and interactions with our product and servicing teams. You know that a great support experience isn’t about asking for more information – it's about removing friction and increasing predictability. You work closely with operations and designers to craft multi-touchpoint experiences that are reassuring and delightful.
- Ability to work across boundaries: You influence without authority. You build trust with Operations and Servicing, collaborate with Fincrime, and enable other PMs. You thrive in ambiguity and bring clarity to cross‑functional teams.
- Strong data skills: The ability to use complex data (including SQL) to inform your decisions, prove your hypotheses, and tell a compelling story to stakeholders about the future of High Volume servicing.
- Excitement for hard problems: We're looking for someone who loves solving servicing as a growth lever, not just a cost center to be optimised. You're energized by complexity and the opportunity to impact a customer segment driving a significant portion of our revenue.
Qualifications
- 8+ years in product management, with deep experience in support & servicing.
- Service design skills: you've shipped customer experiences with an operational side and optimised it end to end.
- Strong analytical skills: fluency in data analysis, A/B testing, and cross‑functional economics.
- Experience in two/three‑sided marketplaces, fintech, or platforms with complex operational models.
- Proven ability to drive outcomes across multiple teams and stakeholders.
Additional Information
Base salary: £120-148K (based on experience & interview outcomes). Restricted Stock Units (RSUs) & a variety of other benefits: Wise Benefits.
We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
Principal Product Manager - High Volume Servicing in London employer: Wise
Wise is an exceptional employer that champions a diverse and inclusive work culture, empowering employees to contribute meaningfully to our mission of transforming global money management. With a strong focus on professional growth, we offer extensive opportunities for career advancement, competitive salaries, and a comprehensive benefits package, including Restricted Stock Units. Located in a vibrant environment, our team thrives on collaboration and innovation, making it an ideal place for those passionate about solving complex challenges in the fintech space.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Product Manager - High Volume Servicing in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Wise!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Wise would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Wise through your school's career services!
We think you need these skills to ace Principal Product Manager - High Volume Servicing in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Principal Product Manager - High Volume Servicing, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Principal Product Manager - High Volume Servicing position at Wise. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Wise
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
