At a Glance
- Tasks: Lead the servicing experience for high-volume customers and drive their success.
- Company: Join Wise, a global tech company transforming how money moves.
- Benefits: Competitive salary, stock options, and inclusive workplace culture.
- Other info: Be part of a diverse team committed to inclusivity and career progression.
- Why this job: Make a real impact on customer experiences and drive growth with innovative solutions.
- Qualifications: Strong strategic thinking, data skills, and service design sense required.
The predicted salary is between 120000 - 148000 £ per year.
This job is with Wise, an inclusive employer and a global technology company, building the best way to move and manage the world's money. Wise is on a mission to make lives easier and save money for people and businesses sending money internationally.
We're looking for a Product Manager to own the holistic servicing experience of High Volume customers. Those customers are transacting the most, have complex financial requirements, and rely on us heavily for expert, personalised support. We strive to solve customer problems effectively and early, supported by an amazing operational team.
The role sits at the intersection of High Volume growth and lifecycle strategy, servicing and Fincrime squads, design and data, including building AI solutions where it helps us be more effective and bring value to more customers.
The Challenge
We're looking for someone who can balance quality, efficiency, and scalability of premium support and servicing, helping our customers achieve their full potential. The role requires strong data acumen, design and systems thinking, and the ability to influence without formal authority. You will drive changes that increase customer confidence, trust, and satisfaction while keeping Wise compliant and scalable.
What You'll Do
- Shape the vision, strategy, and roadmap for your area, aligning it with broader strategy for High Volume.
- Own the servicing experience for High Volume customers, ensuring they receive the treatment they deserve.
- Scale the impact of our operational capabilities and strategically deploy AI solutions where they help our customers.
- Improve predictability and confidence of our customers, who frequently transact millions with us.
- Collaborate with other teams on servicing capabilities, required controls, and optimal operational models.
- Work horizontally across Send, Operations, Contacts, Fincrime, and Compliance to align HV servicing strategy with business goals.
What We're Looking For
- Strategic depth: Proven ability to distill broad, ambiguous problems into clear, actionable strategies.
- Service design sense: You obsess over how customers interact with Wise and work closely with operations and designers to craft reassuring experiences.
- Ability to work across boundaries: You influence without authority and build trust with various teams.
- Strong data skills: Ability to use complex data (including SQL) to inform decisions and tell compelling stories to stakeholders.
- Excitement for hard problems: You're energised by complexity and the opportunity to impact a significant revenue-driving customer segment.
Qualifications
Base salary: £120-148K (based on experience & interview outcomes). Restricted Stock Units (RSUs) & a variety of other benefits: Wise Benefits.
We're proud to have a truly international team, celebrating our differences. Inclusive teams help us live our values and ensure every Wiser feels respected, empowered to contribute towards our mission, and able to progress in their careers.
If you want to find out more about what it's like to work at Wise, visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Principal Product Manager - High Volume Lifecycle in London employer: Wise
Wise is an exceptional employer that champions inclusivity and innovation, making it a fantastic place for professionals looking to make a meaningful impact in the finance technology sector. With a strong focus on employee growth, you will have the opportunity to lead a talented engineering team while shaping the future of finance systems in a dynamic and supportive work culture. Located in a vibrant tech hub, Wise offers unique advantages such as access to cutting-edge technology and a commitment to redefining financial operations through AI, ensuring that your contributions are both valued and impactful.
