At a Glance
- Tasks: Lead the implementation of scalable verification processes for Wise Platform partners.
- Company: Join Wise, a global tech company revolutionising money management.
- Benefits: Competitive salary, stock options, and diverse, inclusive work culture.
- Other info: Opportunity to work with cutting-edge technology and grow your career.
- Why this job: Make a real impact on how people manage their money globally.
- Qualifications: Experience in product analytics and strong problem-solving skills required.
The predicted salary is between 115000 - 150000 £ per year.
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
About The Team
The Global KYC and Onboarding squad works to make onboarding into Wise safe, compliant, efficient, and scalable. Within that squad, Wise Platform Verification focuses on verification for Wise Platform partners and their customers. Wise Platform Verification supports customers who access Wise through our partners. The domain spans different partner models, markets and operational routes. Parts of it are still difficult to measure and rely on fragmented or manual processes. This role will help the team build a reliable view of performance, identify the highest-value problems and establish better ways of working.
About The Role
We are looking for an Implementation Manager to bring analytical rigour and process discipline to Wise Platform Verification. You will use data to understand how verification works across partners, identify the biggest sources of friction and operational cost, and lead improvements from diagnosis through implementation and measurement. Your mission is to turn complex partner-verification problems into measurable implementation plans, trusted metrics, clear operating models, repeatable rollout playbooks, and automation opportunities.
You will work across Product, Engineering, Analytics, Product Compliance, Risk, Partner Due Diligence and Operations teams, regional teams, and partner-facing teams to make sure verification changes launch safely, work operationally, and are measured after release. This is not a coordinator-only role. You will create structure where it does not exist yet: map processes, define KPIs, identify root causes, challenge data quality, build launch scorecards, design operating cadences, and help move manual workflows toward automation.
What you will own
- Map Wise Platform verification processes end to end, including partner models, control triggers, evidence flows, operational routing, RFIs, exceptions, and recovery paths.
- Identify process and automation opportunities that reduce manual review, avoidable partner RFIs, misrouting, operational rework, and partner/customer disruption.
- Define implementation plans for high-priority verification changes, including scope, owners, milestones, risks, launch gates, runbooks, training, adoption, monitoring, and escalation paths.
- Build trusted KPI definitions, dashboards, launch scorecards, and weekly/monthly performance narratives that help the team make decisions.
- Partner with Analytics and Data Science to validate data quality, segment impact, size populations, measure outcomes, and distinguish true performance changes from reporting or process artifacts.
- Partner with Engineering to turn operational needs into implementable requirements while understanding technical constraints, dependencies, rollout paths, and migration risks.
- Partner with Product Compliance, Risk, and Ops to make sure process changes meet control objectives, remain auditable, and work for the teams reviewing cases.
- Support automation and process migration work, including moving fragile manual processes and legacy workflows toward scalable product or platform patterns.
- Lead root-cause analysis for operational issues and partner-impacting verification pain points, then track fixes to closure and prevent recurrence through standards, monitoring, and documentation.
What success looks like in the first 6-12 months:
- WPV has clearer process maps and ownership for the highest-impact partner verification workflows.
- High-priority process changes launch with implementation plans, metrics, launch gates, runbooks, monitoring, and adoption tracking.
- Manual review and partner RFI pain points are sized, prioritised, and converted into a practical automation or process-improvement backlog.
- Partner Due Diligence, Operations, and partner-facing teams have clearer routing, context, escalation paths, and feedback loops.
- The team can trust its core operating metrics and use them for prioritisation, launch readiness, and post-launch learning.
- Operational incidents and recurring process issues lead to documented root causes, owners, fixes, and prevention mechanisms.
- Legacy process or service ownership issues are mapped and sequenced with clear migration or handover plans.
This role gives you the opportunity to:
- Work on one of the most important scaling problems for Wise Platform.
- Build the operating system for partner verification across product, engineering, compliance, risk, data, and operations.
- Improve how partners and their customers move through verification, while keeping controls robust and auditable.
- Turn manual and fragmented workflows into measurable, repeatable, automatable processes.
- Become an expert in partner verification, operational automation, risk controls, and platform-scale implementation.
Qualifications
What we are looking for:
- You have substantial experience in product analytics, data science, quantitative strategy or consulting, and have used analysis to change how a product or process works.
- You are hands-on with SQL and comfortable working through imperfect operational data. You can define the unit of analysis, choose cohorts and denominators, validate data sources, size problems and explain uncertainty.
- You can map complex processes, identify bottlenecks and failure modes, and determine which changes are likely to have the greatest impact.
- You have led change across Product, Engineering, Data, Operations and Risk or Compliance teams — not only produced analysis or recommendations.
- You are strong at structured problem solving and can turn ambiguity into clear plans, metrics, decisions, and follow-through.
- You are comfortable working with data and SQL. You can define useful KPIs, choose denominators and time windows, segment intelligently, and explain limitations.
- You have led complex cross-functional implementations involving technical, operational, risk, compliance, data, or partner stakeholders.
- You can distinguish between a process problem, a policy problem, a data problem, and a product or engineering problem.
- You write clearly and can create documentation that helps teams make decisions and execute.
- You can influence without formal authority and stay calm when priorities, requirements, or ownership are unclear.
Strong additional signals
- Experience in fintech or another regulated, operationally complex industry is useful, but not required. We care more about analytical depth, sound judgement and evidence that you have made complex processes work better.
- Experience with partner integrations, platform businesses, API-led operations, or B2B2x workflows.
- Experience improving operations through automation, workflow redesign, routing, dashboards, internal tooling, AI/LLM-assisted processes, or data-quality improvements.
- Experience with control monitoring, operational QA, assurance, incident analysis, remediation, or audit-ready documentation.
- Experience working with globally distributed teams or multi-market rollout playbooks.
Additional Information
Base salary: £115-150K (based on experience & interview outcomes) Restricted Stock Units (RSUs) & a variety of other benefits: Wise Benefits.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Principal Implementation Manager - Wise Platform Verification in London employer: Wise
Wise is an exceptional employer that fosters a culture of inclusivity and innovation, making it an ideal place for a Lead ML / Data Scientist to thrive. With a hybrid working model, generous personal development budgets, and a commitment to employee growth, you will have the flexibility and resources to excel in your role while contributing to meaningful projects that redefine how money moves globally.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Implementation Manager - Wise Platform Verification in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Wise. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Wise.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Wise. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Principal Implementation Manager - Wise Platform Verification in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Wise and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Wise how you can be a team player!
How to prepare for a job interview at Wise
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Wise.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Wise's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
