At a Glance
- Tasks: Design AI-driven content systems to enhance customer support experiences.
- Company: Join Wise, a global tech company revolutionising money management.
- Benefits: Flexible work environment, diverse team, and opportunities for personal growth.
- Other info: Collaborative culture that values diversity and empowers every team member.
- Why this job: Shape the future of AI in finance and make a real difference.
- Qualifications: Proven experience in content design and a passion for AI technology.
The predicted salary is between 80000 - 100000 £ per year.
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
Your mission:
You’ll be figuring out how to harness the potential of AI to scale your impact as a content designer, quickly test and iterate on your ideas with a huge degree of freedom and flexibility, and learn as part of your day-to-day work as this technology evolves. You’ll be shaping the core Wise Assistant experience for Support and beyond. You will build the system that guides our customers through all parts of the Wise product, and gives them quick and reliable help exactly when they need it.
How you’ll contribute:
- Together with a team of engineers, product managers, and data scientists, you’ll design the system from the ground up to shape how Wise delivers conversational AI experiences that help our customers in the exact moment they need help.
- You’ll collaborate with your engineering, data science, product, and design partners to set the vision and strategy, and coach teams to deliver it.
- You’ll be influential in your product area, understanding and prioritising content needs and delivering on the most impactful projects across multiple teams.
- Working with design leaders from other squads, you’ll standardise and systematise experiences for customers.
- Using your content skills, you’ll level up content design quality and maturity across the Support squad.
- Part of the Content Guild, you’ll regularly collaborate with the content community across Wise.
This role will give you the opportunity to:
- Own the squad’s content and automation strategy end-to-end, and steer the strategy and direction.
- Elevate product and content quality — you define what good looks like in the squad, and demonstrate it with everything you ship.
- Be part of a positive change in the world. We’re fixing a broken system, and putting people and businesses in control of their money.
About you:
- You’re an accomplished and experienced Principal Content Designer with extensive experience shipping world-class products.
- You have an in-depth understanding of AI and strong perspectives on how the underpinning systems need to be shaped, including as part of user-facing products and as part of your content design process.
- You’ve designed systems that generate content and experiences that guide customers, including considering prompts, guardrails, knowledge architecture, and agents.
- You love learning new things, including nerding out on the technical details, and applying what you learn to solve complex problems.
- You’re comfortable navigating ambiguity — and can successfully collaborate in this environment.
- You have an eye for quality, and know what to focus on to drive it up.
- You’re influential, inspiring, and able to work with others in a culture that values autonomy and empowerment. You evangelise the role of content design in automation-based projects, and enjoy coaching other content designers new to these kinds of products.
- You’re highly empathetic, both to customers and the people you work with.
Heads up, this probably isn’t for you if:
- Your experience is mostly in marketing content, advertising, copywriting, journalism or social media – and you have no hands-on experience of content design or working in UX.
- You’re not comfortable navigating complexity and working in a fast-paced environment.
- You’re not interested in the technical aspects of automation. While you will partner with engineers to build systems, you’ll need a solid understanding of and keen interest in how the system functions.
We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Principal AI Content Designer, Wise Assistant (London)
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Wise for a Principal AI Content Designer, Wise Assistant (London), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Wise before they go live!
We think you need these skills to ace Principal AI Content Designer, Wise Assistant (London)
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Principal AI Content Designer, Wise Assistant (London) at Wise, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Wise does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Wise. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Wise.
How to prepare for a job interview at Wise
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Wise, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Wise might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Wise!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Wise is looking for.
