At a Glance
- Tasks: Lead a global team to enhance sanctions operations and ensure top-notch service delivery.
- Company: Wise, a pioneering tech company revolutionising money transfer and management.
- Benefits: Inclusive culture, career growth opportunities, and a chance to make a global impact.
- Other info: Diverse and inclusive team environment with a focus on personal and professional development.
- Why this job: Join us in transforming how the world moves money and be part of something big.
- Qualifications: 5-8 years in sanctions leadership, strong communication, and project management skills.
The predicted salary is between 80000 - 100000 £ per year.
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
Your mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. We are looking for an experienced and hands-on Head of Sanctions Service Delivery to lead our growing Operations Team.
Here’s how you’ll be contributing to the team:
- Lead 5 Senior Operations Managers and 500+ Sanctions Agents globally
- Coach, develop and performance manage the team to drive a high performance culture
- Hiring new staff as you build out your team
- Own demand and capacity planning for your team ensuring we have enough staff to support our customers
- Manage service delivery ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses
- Maintain strong relationships with Compliance, ensuring we have the right structure and processes in place for effective oversight
- Own the plan to develop Sanctions Operations team capabilities, strategic placement of staff across teams, skills and capacity over 12+ months, including skills mapping and training plans, leading significant cross-team projects requiring material decisions and content contribution as well as project management
- Proactively monitor process controls to ensure consistent performance ensuring any irregularity is investigated
- Maintain strong relationships with Product, Analytics, Engineering and Compliance
- Become a subject matter expert for processes and tooling
About you:
- 5-8 years experience leading teams within Sanctions
- Great communicator both verbal and written
- Experience setting targets and holding your team accountable to them
- You have a proven track record of taking individual ownership and responsibilities as well as being a great team-player
- You have good understanding and ability to analyse, forecast and move of team’s metrics
- You can work collaboratively within a complex organisation, across multiple cultures, geographies, and disciplines
- You have project management and organisational skills and capability to handle multiple projects at one time
- You're able to travel as needed
Some extra skills that would be awesome:
- Certified Global Sanctions Specialist (CGSS) certification or similar
- Additional language skills in one or more jurisdictions in which Wise has operations
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Head of Sanctions Service Delivery in London employer: Wise
Wise is an exceptional employer that champions a diverse and inclusive work culture, empowering employees to contribute meaningfully to our mission of revolutionising global money transfer. With a strong focus on professional development, you will have the opportunity to lead a dynamic team while enjoying competitive benefits and a collaborative environment that values innovation and personal growth. Join us in our vibrant location, where your contributions will directly impact the lives of customers worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Sanctions Service Delivery in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Wise. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Sanctions Service Delivery in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Wise.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Wise's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Wise
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Wise.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Wise will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Wise employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
