At a Glance
- Tasks: Lead KYC Operations to ensure compliance and deliver top-notch service.
- Company: Wise, a global tech company revolutionising money management.
- Benefits: Competitive salary, diverse team culture, and career growth opportunities.
- Other info: Join a diverse team committed to inclusivity and innovation.
- Why this job: Make a real impact in a fast-paced environment while leading a dynamic team.
- Qualifications: 10 years in operations with strong leadership and communication skills.
The predicted salary is between 80000 - 100000 € per year.
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
Your mission is to lead the KYC Operations Function organization to ensure its compliance and provide instant service with best-in-class quality. This will be done in a scalable, cost-efficient manner, working in partnership with other Wise teams and functions, most prominently with Wise Product and Compliance.
In this role, you will lead a team of Area Leads and their functional areas to drive strategic direction and operational excellence. You are responsible for setting and executing strategic objectives, building high-performing teams, and ensuring they meet operational and quality targets. The role involves overseeing circa 75 employees across multiple locations both internally and outsourced, ensuring the achievement of the organization's mission, and aligning operational strategies with business goals. You will need to ensure top-notch delivery in your team’s quality, compliance, speed, and cost of operations.
A few ways in which you’ll contribute to Wise’s success in this role:
- Setting the Strategy for KYC Operations Function: Lead the design of the vision and strategy for your team, aligned with the overall servicing strategy, in making the processes more compliant, faster, better, and more scalable, with a clear customer focus.
- Building the best processes: Build and develop a robust and compliant customer onboarding program. Build the necessary support systems for the processes: metrics, targets, governance. Utilize data and user research to optimize our onboarding experience and transform how we currently fight financial crime and fulfil regulatory obligations. Drive improvement initiatives and manage an efficient process while providing continuous effective risk management and control. Work closely with our Risk and Compliance teams to align on risk appetites and capabilities to support the growth of the business.
- Nurturing a great team: Ensure that the right KYC Operations Function organization and the right leaders are in place. Build and develop a people strategy that allows execution upon the vision - cross functions and locations. Revamp the people management processes together with the People Operations team - skills, career paths, performance management. Oversight of team's budgets and high-level reporting.
Qualifications:
- Exceptional verbal and written English communication skills are essential, with the ability to articulate complex concepts clearly to diverse audiences.
- Extensive experience, typically 10 years, in operations (preferably KYC/AML, financial crime, compliance, or related fields within the financial services industry).
- Demonstrated leadership experience, preferably 8 years, in leading and mentoring large teams, fostering an inclusive and high-performance culture.
- In-depth expertise and strategic understanding of the regulatory environment and evolving framework surrounding KYC/AML.
- Proficient in utilizing advanced analytics tools, such as Looker, Superset, or equivalent platforms, to drive data-driven decision-making.
- Exceptional communication and interpersonal skills, coupled with strong organizational capabilities. Ability to effectively manage time and thrive in fast-paced, high-pressure environments.
- Expertise in multi-tasking and maintaining accountability in complex and challenging scenarios.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable, and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Head of KYC Operations - Wise Platform in London employer: Wise
Wise is an exceptional employer that champions a diverse and inclusive work culture, empowering employees to contribute meaningfully to our mission of transforming the way money moves globally. With a strong focus on professional growth, we offer extensive opportunities for career advancement and skill development, all while fostering a collaborative environment where innovation thrives. Located in a vibrant city, our team enjoys a dynamic workplace that prioritises employee well-being and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Head of KYC Operations - Wise Platform in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wise on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Wise's mission and values. Show us how your experience aligns with our goals in KYC Operations. Tailor your answers to reflect our commitment to compliance and customer focus.
✨Tip Number 3
Practice your communication skills! Since this role requires exceptional verbal and written English, consider doing mock interviews with friends or using online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Wise team!
We think you need these skills to ace Head of KYC Operations - Wise Platform in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of KYC Operations role. Highlight your experience in KYC/AML and how it aligns with our mission at Wise. We want to see how you can contribute to our goal of making money management easier for everyone!
Showcase Your Leadership Skills:Since this role involves leading a large team, don’t forget to emphasise your leadership experience. Share examples of how you've built high-performing teams and fostered an inclusive culture. We love seeing how you’ve made a positive impact in your previous roles!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to articulate your skills and experiences. Remember, we appreciate exceptional communication skills, so make sure your application reflects that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what makes Wise a great place to work!
How to prepare for a job interview at Wise
✨Know Your KYC Inside Out
Make sure you brush up on your knowledge of KYC and AML regulations. Be prepared to discuss how you've navigated compliance challenges in the past and how you can apply that experience to Wise's mission.
✨Showcase Your Leadership Skills
Since this role involves leading a large team, be ready to share specific examples of how you've built high-performing teams. Talk about your approach to mentoring and fostering an inclusive culture, as this will resonate well with Wise's values.
✨Data-Driven Decision Making
Familiarise yourself with advanced analytics tools like Looker or Superset. Be prepared to discuss how you've used data to drive operational improvements and make strategic decisions in your previous roles.
✨Align with Wise's Mission
Understand Wise's mission to make money management easier for everyone. Think about how your vision for KYC operations aligns with their goals and be ready to articulate this during the interview.
