Wise is seeking a Head of Customer Service Analytics to lead analytics for CS Ops, CS Product, and WFM. You will shape the CS metric tree, own definitions, and drive data-informed decisions that improve customer outcomes while reducing cost.
In London and across our Servicing Analytics community, you will build and coach a team of analysts, set targets with leadership, and move reporting into self-serve dashboards to accelerate decision-making.
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Head of Customer Service Analytics & AI Impact in London employer: Wise
Wise is an exceptional employer that fosters a culture of inclusivity and innovation, making it an ideal place for a Lead ML / Data Scientist to thrive. With a hybrid working model, generous personal development budgets, and a commitment to employee growth, you will have the flexibility and resources to excel in your role while contributing to meaningful projects that redefine how money moves globally.
