At a Glance
- Tasks: Lead global operations and enhance servicing for platform partners in a fast-paced fintech environment.
- Company: Wise, a pioneering global technology company transforming money management.
- Benefits: Autonomy in decision-making, leadership growth, and exposure to diverse operational areas.
- Other info: Diverse and inclusive culture with opportunities for career progression.
- Why this job: Join a mission-driven team making money transfers easier for everyone, everywhere.
- Qualifications: 8 years in payments ecosystem, strong leadership, and data-driven problem-solving skills.
The predicted salary is between 70000 - 90000 £ per year.
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
Wise has already pioneered new ways for people to transfer money across borders and currencies. Through Wise Platform, we enable banks and enterprise businesses to leverage our multi-currency infrastructure to serve their own customers. We are one of the fastest-growing fintechs, moving over £9 billion monthly with a global operations team of over 2,500 people.
Your Mission: As the Head of Business Operations, your mission is to enhance and scale our servicing and operations for our platform partners. You will lead the global operational roadmap, ensuring our servicing model meets the expectations of our partners and scales in line with our growth.
What you will do:
- Own Servicing and Operational KPIs: You own servicing and operational success, working with cross-functional teams to fix structural problems when needed or incubate operations from scratch for new partnership types or products.
- Lead Partner Success: You own our partners’ operational success, ensuring that their KPIs and SLAs are stable and always green.
- Influence Without Authority: You influence product teams and indirectly lead the operational teams, ensuring that they are set up correctly to be high-performing, have enough capacity, consistently meet KPIs and are prioritising the right things for partners.
This role will give you the opportunity to:
- Choose your path to impact: We believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own.
- Grow as a leader: Grow and inspire cross-functional teams from customer success and servicing and operations to join our mission.
- Get amazing exposure: To the full breadth and depth of our product and servicing operations from customer support, FinCrime, global expansion and new product launches.
- Be part of our mission: To make money without borders the new normal.
Qualifications: You have 8 years of experience in a broad role at an innovative company within the payments ecosystem, driving large projects to completion. Leadership in Operations. You have a successful track record in similar senior operational leadership roles within the FinTech, Financial Services or Technology industries, working with people and processes as well as products. Demonstrated ability to execute at very high level in a variety of customer service-type contexts. You’re entrepreneurial and hands-on. You have delivered high impact solutions end to end in data-driven environments. You are fluent with data, can use spreadsheets and analytics dashboards for insights, preferably you know SQL and Python. You can go through loads of qualitative data points: customer contacts, operational cases and side-by-sides sessions.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Head of Business Operations - Global in London employer: Wise
Wise is an exceptional employer that prioritises the well-being and professional growth of its employees. With a dynamic work culture that fosters innovation and collaboration, team members are encouraged to develop their skills while contributing to meaningful resilience strategies on a global scale. Located in a vibrant city, Wise offers competitive benefits and unique opportunities for career advancement, making it an ideal place for those seeking a rewarding and impactful career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business Operations - Global in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Wise. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Wise.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Wise. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Head of Business Operations - Global in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Wise and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Wise how you can be a team player!
How to prepare for a job interview at Wise
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Wise.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Wise's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
