At a Glance
- Tasks: Lead Wise's servicing operations and manage global workforce strategies.
- Company: Join Wise, a global tech company transforming money management.
- Benefits: Inclusive workplace, competitive salary, and opportunities for growth.
- Other info: Be part of a mission-driven team focused on innovation and inclusivity.
- Why this job: Make a real impact on how the world manages money.
- Qualifications: Experience in operations management and strong stakeholder engagement skills.
The predicted salary is between 72000 - 88000 £ per year.
This job is with Wise, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees.
Max ease.
Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer .
We’re looking for a Head of Servicing Scale to join us and do things differently.
As the Head of Servicing Scale, you are responsible for the "Central Nervous System" of Wise’s servicing operations.
You lead the unified global organization covering Workforce Management (WFM), Demand Management, Performance Management, and Capacity Planning when a metric misses the mark, you provide the "why" and a concrete plan to fix it before being asked.
Stakeholder
Management: You act as a strategic consultant to Product, Finance, and Regional Leads.
You are expert at navigating conflicting priorities and convincing senior stakeholders to invest in long-term infrastructure over short-term fixes.
Team Coaching
Head of Servicing Scale employer: Wise
Wise is an exceptional employer that fosters a culture of inclusivity and innovation, making it an ideal place for a Lead ML / Data Scientist to thrive. With a hybrid working model, generous personal development budgets, and a commitment to employee growth, you will have the flexibility and resources to excel in your role while contributing to meaningful projects that redefine how money moves globally.
