b Overview /b p In this senior leadership role, you drive the global servicing and operational strategy for Wise Platform partners, aligning cross-functional efforts to scale partnerships and meet partner KPIs. You own operational success and influence product and ops teams to ensure capacity and prioritization support partners. You balance strategic vision with hands-on execution to incubate operations for new partnership models and drive sustainable growth. This is a mission-critical opportunity to shape platform servicing at a fast-growing fintech with a global footprint. /p b Responsibilities /b ul li Own servicing and operational KPIs across cross-functional teams and fix structural gaps or incubate new partner/ product operations /li li Lead partner success by ensuring partner KPIs and SLAs stay green and scalable /li li Influence product and indirectly lead operating teams to ensure high performance, capacity, and priority alignment for partners /li li Define and execute a global operational roadmap for Wise Platform servicing aligned with growth and partner expectations /li /ul b Key requirements /b ul li 8+ years in a senior operational/leadership role within payments, fintech, financial services, or technology /li li Proven track record delivering large projects end-to-end and driving execution in customer-service contexts /li li Entrepreneurial and hands-on with data-driven solution delivery /li li Fluency with data, experience with analytics dashboards; SQL and Python knowledge preferred /li li Ability to analyze qualitative data (customer contacts, operational cases) and translate into improvements /li /ul ul li leadership /li li cross-functional collaboration /li li data-driven mindset /li li SQL /li li Python /li li analytics dashboards /li /ul
Head of Business Operations - Wise Platform employer: Wise
Wise is an exceptional employer that fosters a culture of inclusivity and innovation, making it an ideal place for a Lead ML / Data Scientist to thrive. With a hybrid working model, generous personal development budgets, and a commitment to employee growth, you will have the flexibility and resources to excel in your role while contributing to meaningful projects that redefine how money moves globally.
