At a Glance
- Tasks: Lead compliance with UK Consumer Protection regulations and improve customer outcomes.
- Company: Wise, a global tech company revolutionising money management.
- Benefits: Diverse and inclusive culture, career growth opportunities, and a chance to make a real impact.
- Other info: Work in a dynamic environment with a focus on collaboration and innovation.
- Why this job: Join a mission-driven team and shape the future of financial products for everyone.
- Qualifications: Experience in regulatory analysis, risk management, and product governance.
The predicted salary is between 60000 - 75000 £ per year.
hackajob is collaborating with Wise to connect them with exceptional professionals for this role.
Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
Our Product Compliance & Risk ("PC&R") team sits at the centre of Wise's product development function, supporting our cross-functional teams in delivering exceptional financial products for our customers while ensuring they're compliant by design. We're seeking a highly motivated, customer-centric and proactive individual to lead on UK Consumer Protection regulations, particularly the Consumer Duty, and Product Governance. We're looking for candidates with direct experience implementing and operating a Consumer Duty framework.
Your Mission: You'll own Consumer Protection, Consumer Duty, and Product Governance within our first line Product Risk and Compliance team, covering Wise's UK entities. You'll be responsible for running our framework to comply with our regulatory obligations in the UK related to consumer protection, customer care and conduct. Most importantly, you'll work directly with Product and Servicing teams to tangibly improve customer outcomes.
Key Responsibilities:
- Understand and assess the full set of regulatory requirements related to UK Consumer Protection, with a primary focus on the Consumer Duty, and ensure robust Product Governance across our products.
- Understand the broader regulatory framework applicable to the provision of payments, e-money and retail investment services.
- Own the Customer Care framework and provide guidance to Product and Compliance teams on complying with UK Consumer Duty, Vulnerable Customer and Product Governance requirements, including developing standards, controls and approaches.
- Clearly document and maintain global consumer protection controls, and develop and maintain a standard for documenting and maintaining regional consumer protection controls.
- Operationalise the process to measure effectiveness and test Consumer Duty and Product Governance controls.
- Own the delivery of the Annual Report and Quarterly Reporting to assess the customer outcomes we are delivering.
- Oversee Product Governance for Wise's UK entities, ensuring a streamlined and effective process.
- Work with Product and Servicing teams to improve customer outcomes where harm or negative customer friction is identified.
- Work closely with key stakeholders across the Wise business to develop unified measurements and KRIs to assess UK Consumer Duty outcomes, including for customers with characteristics of vulnerability.
A bit about you:
- You've got strong experience with regulatory analysis and risk management.
- You deeply understand how to target resources on impactful activities that will make a tangible difference to customers.
- You understand payments and retail investment products and the customer journeys associated with them.
- You're able to operate primarily independently with limited guidance, and you're not afraid to roll your ideas out quickly and convince others to follow along behind you.
- You understand the bigger picture, are analytical, and can quickly assess, break down and prioritise problems / opportunities.
- Strong communicator who's comfortable working with stakeholders in multiple teams and building relationships.
- You're comfortable navigating ambiguity and have the ability to exercise sound judgment and decision-making abilities.
- You understand the importance of providing clear rationales for teams and excel in doing so.
- You anticipate roadblocks, are resilient and not easily disheartened.
- Experience with product management methodologies and tools (e.g., Jira, Confluence) and risk and controls software.
- Experience working with global teams.
- Willingness to travel as required.
We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Compliance Manager - Consumer Duty in Bristol
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Wise looking for candidates who are engaged and informed.
We think you need these skills to ace Senior Product Compliance Manager - Consumer Duty in Bristol
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Wise. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Wise
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Wise’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
