At a Glance
- Tasks: Lead the creation of innovative AI banking experiences and drive customer activation.
- Company: Wise, a global tech company revolutionising money management.
- Benefits: Flexible work options, generous holiday, private medical cover, and RSUs.
- Other info: Opportunities for growth into Product Lead roles and global collaboration.
- Why this job: Shape the future of conversational banking and impact millions globally.
- Qualifications: 5+ years in product management, experience with AI/ML products, strong UX skills.
The predicted salary is between 80000 - 100000 £ per year.
Wise is a global technology company, building the best way to move and manage the world's money. As part of our team, you will be helping us create an entirely new network for the world's money. Join us solving one of the biggest growth opportunities at Wise; you'll also spearhead new innovative experiences replacing traditional UX screens with agentic conversational banking.
Tailored Experiences Route-by-Route: You'll create a systematic approach to harvest insights from assistant and beyond, and rally the organization to win new customers by tailoring the product offering and experiences route by route. This includes shaping Wise's conversational AI banking future, taking the AI Assistant from contextual helper to agentic concierge, defining the path from chat to conversational transfer setup, and scaling interaction mediums beyond Wise App.
Building Scalable Systems for Global Impact: Create systematic frameworks that enable regional teams to win their own routes independently. Drive customer activation through data, design, and experimentation using conversion funnels, AI-generated insights, competitor benchmarks, and A/B testing to identify and capture opportunities route by route and also global step changes.
Collaboration: Work with the Platform team on shared AI infrastructure, regional teams on local execution, compliance on new capabilities, and engineering and vendors on cutting-edge agentic AI technologies. Manage diverse stakeholders by bringing priorities and clarity through customer insights, data, and product sense - making decisions through facts, not opinions.
Leadership: Lead without authority world-class designers, developers, and analysts to help the team reach their full potential and ship exceptional products.
This role will give you the opportunity to define how millions of customers interact with AI assistants during their most critical financial decisions - a category-defining opportunity in conversational banking. From piloting AI capabilities to building systematic playbooks that multiply impact across regions — you'll play a key role in new product launches and scale products to millions of customers.
Flexibility: Be flexible in how and where you work; we understand everyone needs a little something different so we'll do our best to make it happen.
Global Collaboration and Travel: Work with regional teams and vendors across London, Budapest, Tallinn, Austin, Singapore — travel to collaborate and localise the product around the world. Successful candidates can grow into Product Lead roles in the near future for the broader activation area as it scales.
You are an experienced product manager (5+ years) who has solved complex customer-facing problems at global scale, ideally in fintech. You have experience with AI/ML-powered products - whether building conversational experiences, recommendation systems, or other AI-first features. You understand the unique challenges of shipping non-deterministic products (LLMs, evaluation, guardrails, iteration loops). You have a strong sense of UX and a strict attention to UI details, and have a track record of delivering excellent UX. Design skills are a clear desired bonus.
You eat analytics for breakfast - can use funnel data, cohort analysis, conversion metrics, and qualitative insights to identify, diagnose and prioritise problems. You have experience in qualitative design testing, to assess solutions against functional and emotional needs. You have experience with experimentation and growth — A/B testing, funnel optimisation, and systematic approaches to improving conversion at scale. You are able to turn a vision into actions with tangible building blocks of a roadmap and hands-on execution at pace to deliver impact faster. You have experience in building strong cross-functional team culture for best-in-class engineers, designers, analysts, and researchers particularly across locationally distributed teams/stakeholders.
Benefits: Restricted Stock Units (RSUs) & numerous other benefits: Regular compensation reviews, 25 days holiday (plus the usual bank holidays and three "me days"), generous pension with enhanced company contributions, "Mobile Wise" — work remotely for 3 months each year, private medical cover.
Ready to shape conversational AI experiences and help millions move money around the world? We're people building money without borders — without judgement or prejudice, too. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Product Manager - Customer Activation in Bristol
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Wise!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Wise would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Wise through your school's career services!
We think you need these skills to ace Principal Product Manager - Customer Activation in Bristol
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Principal Product Manager - Customer Activation, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Principal Product Manager - Customer Activation position at Wise. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Wise
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
