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For Companies At a Glance
- Tasks: Provide first-line IT support and learn about server administration and cyber-security.
- Company: Join a forward-thinking company dedicated to developing tech talent.
- Benefits: Gain valuable experience, earn while you learn, and enjoy a supportive work environment.
- Why this job: Kickstart your IT career with hands-on experience and professional growth opportunities.
- Qualifications: No prior experience needed, just a passion for technology and problem-solving skills.
- Other info: Work Monday to Friday, 8.00am to 4.00pm for 18 months.
The predicted salary is between 800 - 1400 £ per month.
Responsibilities
- 1st Line IT Support - Provide first-line support for IT queries via the IT helpdesk, ensuring responses are professional, accurate, and timely.
- Security & Data – Learn best practice Server administration, including Cyber-security.
Course Information
- Course: Information communications technician (level 3)
- Level: 3
- Route: Digital
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday - Friday, 8.00am - 4.00pm
- Expected Duration: 18 Months
IT Apprentice (1st Line Support) employer: Wise Origin
Contact Detail:
Wise Origin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice (1st Line Support)
✨Tip Number 1
Get familiar with common IT issues and solutions. Brush up on your troubleshooting skills so you can impress during interviews with your knowledge of first-line support.
✨Tip Number 2
Practice your communication skills! Since you'll be providing support, being able to explain technical issues in a simple way is key. Try role-playing scenarios with friends or family.
✨Tip Number 3
Network like a pro! Connect with current IT professionals on LinkedIn or attend local tech meetups. You never know who might have a lead on an apprenticeship or job opportunity.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that IT Apprentice role, so make sure you take advantage of everything we offer.
We think you need these skills to ace IT Apprentice (1st Line Support)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're excited about the opportunity to provide first-line support and learn about server administration.
Be Professional and Accurate: Make sure your application is polished and free of errors. We value professionalism, so double-check your spelling and grammar. A well-written application shows us you can communicate effectively!
Highlight Relevant Skills: Even if you’re just starting out, mention any relevant skills or experiences you have. Whether it’s a project you worked on or a course you took, we want to know how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining StudySmarter!
How to prepare for a job interview at Wise Origin
✨Know Your IT Basics
Brush up on your fundamental IT knowledge, especially around first-line support and common queries. Be ready to discuss troubleshooting steps for typical issues like password resets or connectivity problems.
✨Show Enthusiasm for Cyber-Security
Since the role involves learning about cyber-security, express your interest in this area. Mention any relevant courses or self-study you've done, and be prepared to discuss why security is important in IT.
✨Practice Professional Communication
As you'll be providing support via the helpdesk, practice clear and professional communication. You might be asked to role-play a support scenario, so think about how you would explain technical issues to someone who isn't tech-savvy.
✨Ask Insightful Questions
Prepare some thoughtful questions about the apprenticeship and the company. This shows your genuine interest and helps you understand what to expect. Ask about the team you'll be working with or the types of projects you'll be involved in.
