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For Companies At a Glance
- Tasks: Support our members with enquiries and ensure a fantastic customer experience.
- Company: Join a leading global organisation that values its customers and employees.
- Benefits: Enjoy a bonus of up to £1k per quarter and develop your skills in a supportive environment.
- Why this job: Be part of a dynamic team, enhance your communication skills, and make a real impact.
- Qualifications: Strong communication skills and a positive attitude; sales experience is a plus but not essential.
- Other info: This is an office-based role with opportunities for growth and learning.
This is a fabulous opportunity to join an industry leading global organisation.
A Customer Onboarder looks after the membership side of the company. This person will be responsible for our membership subscribers, being our members' go-to for any customer enquiry, ensuring a positive customer experience so that the clients are getting the most out of their subscription. It will entail reporting all feedback to the relevant departments so that we are constantly improving the subscribers' service with our organisation.
About you
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite (Word, Excel, Publisher).
- Customer-focused with a positive attitude.
- Ability to handle multiple tasks and prioritise effectively.
- Previous experience in a sales role is a plus but not required.
- Eagerness to learn and develop within the role.
Responsibilities
- Delivering excellent customer service through maintaining good relationships.
- Providing knowledge on all subscriptions to assist with any customer enquiry.
- Providing support to the sales team.
- Reporting customer feedback, concerns, and issues to the Sales Manager and any other relevant department.
- Dealing with subscription renewals.
- Recording incoming email and phone enquiries rapidly and efficiently.
- Demonstrating good telephone skills and a persuasive demeanour.
- Using Word, Excel, and Publisher.
- Gathering market and customer information as input to sales activities.
This is an office based role. It also comes with a bonus of up to £1k per quarter. If the above sounds like you, do not hesitate to apply now.
Trainee Customer On-Boarder employer: Wise Monkey Recruitment ltd
Contact Detail:
Wise Monkey Recruitment ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer On-Boarder
✨Tip Number 1
Familiarise yourself with our subscription services and the common queries customers might have. This will help you demonstrate your knowledge during the interview and show that you're proactive about understanding the role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing scenarios. This will prepare you for handling customer enquiries effectively and showcase your interpersonal skills.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Word. Being proficient in these tools will not only help you in the role but also impress us during the selection process.
✨Tip Number 4
Show your eagerness to learn by researching customer service best practices and trends in the industry. This will reflect your commitment to personal development and align with our values at StudySmarter.
We think you need these skills to ace Trainee Customer On-Boarder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication and interpersonal skills, as well as your organisational abilities. Include any relevant experience, even if it's not directly in customer service, to show your potential.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your proficiency in Microsoft Office and your customer-focused attitude.
Showcase Your Customer Service Skills: Provide examples of how you've delivered excellent customer service in the past. This could be from previous jobs, volunteer work, or even personal experiences where you helped someone resolve an issue.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Wise Monkey Recruitment ltd
✨Showcase Your Communication Skills
As a Trainee Customer Onboarder, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively during the interview. Practice answering common questions in a concise manner, and don’t hesitate to ask clarifying questions if needed.
✨Highlight Your Organisational Skills
This role requires strong organisational skills and attention to detail. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Discuss how you prioritise your workload and ensure that nothing falls through the cracks.
✨Demonstrate Customer Focus
Since the position revolves around customer service, be ready to share instances where you went above and beyond for a customer. Emphasise your positive attitude and eagerness to help others, as this will resonate well with the interviewers.
✨Familiarise Yourself with Microsoft Office
Proficiency in Microsoft Office Suite is essential for this role. Brush up on your skills in Word, Excel, and Publisher before the interview. You might be asked about your experience with these tools, so be prepared to discuss how you've used them in previous roles or projects.
