At a Glance
- Tasks: Engage with customers via phone and email, helping them navigate online submissions.
- Company: Join a friendly team in a busy office environment.
- Benefits: Earn £13–£15 per hour, flexible hours, and gain valuable experience.
- Other info: Full training provided; potential for contract extension.
- Why this job: Perfect for those who love talking to people and want a short-term role.
- Qualifications: Friendly, organised, and confident on the phone; previous customer service experience is a plus.
The predicted salary is between 15 - 15 £ per hour.
An exciting opportunity has arisen for a friendly, confident and organised Temporary Customer Service & Telesales Assistant to join a busy team for an initial 4-week period, with the possibility of an extension.
Working 3 days per week (ideally Monday–Wednesday, up to 21 hours), you’ll be speaking to customers and potential customers by telephone and email, answering questions and helping people through an online entry/submission process.
The Role
- Calling previous and potential customers
- Following up with people who have started but not completed an online submission
- Answering questions and providing information clearly and confidently
- Helping customers navigate an online platform and complete their submission
- Following up by email with relevant information and links
- Maintaining accurate records of calls, outcomes and follow-ups
- Managing a database and keeping information up to date
- Escalating technical or more complex queries where required
- Working towards agreed call and conversion targets
About You
- Friendly, confident and comfortable on the phone
- Naturally personable with a good telephone manner
- Organised, proactive and able to manage follow-ups
- Confident communicating with people internationally
- Comfortable explaining processes and helping people online
- Accurate with data entry and administration
- Confident using email, Excel and online systems
- Professional and reliable
Previous experience in telesales, telemarketing, customer service, call handling or a similar telephone-based role would be beneficial. Speaking an additional language would be a bonus, but is not essential. Full training will be provided.
The Details
- Location: Dorking – office based
- Hours: 3 days per week, ideally Monday–Wednesday
- Hours per week: Up to 21
- Contract: Initially 4 weeks, with potential to extend
- Start: ASAP
- Working hours: Flexible between 8.00am and 5.30pm
If you’re confident on the phone, enjoy speaking to people and are looking for a short-term part-time opportunity, we’d love to hear from you. If the above sounds like you and you can commit, do not hesitate to apply now!
Temporary Customer service/Telesales Assistant in Dorking employer: Wise Monkey Recruitment ltd Careers
As a Managed Care Consultant with us, you'll join a supportive and dynamic team dedicated to delivering exceptional client care across Kent and Sussex. We pride ourselves on fostering a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can thrive in your role. With the flexibility of a home-based position and the chance to make a meaningful impact in the community, this is an excellent opportunity for those seeking a rewarding career in the healthcare sector.
Contact Details:
Wise Monkey Recruitment ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer service/Telesales Assistant in Dorking
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Wise Monkey Recruitment ltd Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Wise Monkey Recruitment ltd Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Customer service/Telesales Assistant in Dorking
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Wise Monkey Recruitment ltd Careers.
How to prepare for a job interview at Wise Monkey Recruitment ltd Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Wise Monkey Recruitment ltd Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Wise Monkey Recruitment ltd Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
