Wise May are looking for a proactive Workplace Services Manager to join a London Law Firm and manage the day-to-day and operational strategy for workplace services including floor support, health & safety compliance, records management, mail & logistics and property services.
This is a full time, permanent, office based position. You will work7.5 hours a day between the hours on 8am-6pm.
Workplace Services Manager duties and responsibilities:
Reporting in to the Head of Front of House & Workplace Services you will be responsible for driving continuous improvement in service delivery to support the organisations strategic objectives. Your key areas of responsibility will include:
- Strategic Leadership & Service Excellence - Deliver continuous improvement and operational strategy for workplace services.
- Health and Safety - This is a key element of the role and a priority once joining the business will be completing risk assessments to ensure the business is fully compliant.
- Operational Leadership and Management - Oversee all aspects of workplace services, maintain oversight of health & safety compliance, provide effective resource planning and support building maintenance projects.
- People Leadership and Development - Develop and manage a high-performing, multi-skilled team of 6.
- Financial and Supplier Management - Support budget management for workplace services, monitor and report on service usage and assist with supplier engagement and contract negotiations.
- Change and Project Management - Assist with workplace transformation projects i.e. office moves, refurbishments and implementing new technologies.
- Stakeholder Engagement and Collaboration- Work closely with other business support functions to ensure the efficient integration of workplace services with IT, property and facilities strategies.
Workplace Services Manager key skills and experience required:
- Proven experience in workplace services, facilities and operational leadership within the Legal industry is required.
- Strong track record managingin-house teams.
- Solid knowledge of health & safety, compliance, and business continuity (IOSH/NEBOSH or equivalent)
- Experience overseeing services such as mailroom, reprographics, records management, and floor support.
- Demonstrated ability to manage supplier relationships, contracts, and service level agreements.
- Experience supporting workplace projects.
- Excellent organisational skills with the ability to manage multiple priorities and deadlines.
- Strong stakeholder management and communication skills.
- Experience with budgeting, cost control, and identifying service improvements.
Benefits:
- 27 days annual leave
- Pension scheme with an Employer Pension Contribution of 5% to 7.5%
- Private health care
- Group Income Protection covering up to 75% of your salary
- Life assurance
- Season ticket loan
- Long service award
- Discount Marketplace
- Bonus Scheme
- Enhanced Parental Leave Pay offering up to 39 weeks of paid leave
- Employee assistance programme
- Fertility Leave
- Wellbeing programme
- Remote GP Service
- Employee Advice Helpline
- Eye test/contribution towards VDU glasses
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Workplace Services Manager - Legal - London - To £65,000 employer: Wise May Ltd
Join a leading Underwriting client in the heart of London, where you will thrive in a dynamic and supportive work environment. With a strong focus on employee growth, we offer excellent benefits including a robust pension scheme, private medical insurance, and opportunities for hybrid working. Our culture promotes continuous improvement and collaboration, making it an ideal place for insurance professionals to develop their careers while contributing to a high-performing team.
