At a Glance
- Tasks: Manage service contracts, liaise with clients, and oversee a dynamic team.
- Company: Join a friendly Building Management and Controls Specialist near Bromley.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and potential private healthcare.
- Other info: Hybrid working with opportunities for personal development and career progression.
- Why this job: Be part of a customer-centric team driving service excellence and growth.
- Qualifications: Experience in service contract management and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
Ensure you read the information regarding this opportunity thoroughly before making an application. Wise May are looking for a Service Contract Manager to join an extremely busy and friendly Building Management and Controls Specialist based near Bromley. This is a fantastic opportunity to join a customer centric and collaborative team, to drive the development of the organisations services. This is a full time, permanent role, with hybrid working and the hours are 8am-5pm, Monday to Friday.
Service Contract Manager duties and responsibilities include:
- Liaising with clients to ensure the delivery of the service contracts continue to meet their expectations and that the contracts are retained on each renewal.
- Seek new business from existing clients and introduce new clients to the business.
- Ensure that profit and loss targets for each work type are delivered through the control of all budgets including wage to charge, materials, and maintenance of equipment.
- Oversee the service department and work closely with the administration team to ensure reports are returned to clients in a timely fashion, with the correct information along with any required quotations.
- Manage the service engineers directly including annual reviews and personal development plans.
- Oversee and assist with the planning of the calendar making sure that resources are used in the most efficient manner looking for initiative solutions to staffing operational expenses.
- Be responsible for ensuring all call outs are responded to within the relevant SLA’s for each contract and that good communication is upheld with the clients.
- Provide weekly department reports to line manager and attend monthly management meetings.
Service Contract Manager key skills and experience required:
- Demonstrable experience working as a Service Contract Manager, preferably within the BMS sector.
- Confident leading a team, to include undertaking annual reviews and personal development plans, ensuring they deliver high-quality, client-focused services.
- Adept at driving growth through securing business from existing and new clients.
- Excellent interpersonal and communication skills, with the ability to influence at all levels and build strong relationships internally and externally.
- Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
Benefits:
- 25 days holiday + Birthday off on completion of 1 year service.
- Company bonus scheme.
- Potential to join company private healthcare scheme following successful completion of probationary period.
Service Contract Manager employer: Wise May Ltd
Wise May is an exceptional employer, offering a vibrant and collaborative work culture that prioritises customer satisfaction and employee development. Located near Bromley, the company provides a supportive environment with hybrid working options, competitive benefits including 25 days of holiday plus your birthday off, and opportunities for personal growth through direct management of service engineers. Join us to be part of a team that values innovation and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Service Contract Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Contract Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its services thoroughly. Understand their client base and think about how your experience can help them grow. This will show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the job description, especially around managing teams and driving client satisfaction. A confident delivery can make all the difference in leaving a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Contract Manager
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’s important to understand what we’re looking for in a Service Contract Manager so you can tailor your application accordingly.
Showcase Your Experience:When writing your application, highlight your relevant experience in managing service contracts, especially within the BMS sector. We want to see how your background aligns with our needs, so don’t hold back on those achievements!
Be Personable and Professional:We value strong interpersonal skills, so let your personality shine through in your application. Use a friendly yet professional tone to demonstrate your ability to build relationships, both internally and externally.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. This way, we can easily track your application and get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at Wise May Ltd
✨Know Your Stuff
Make sure you thoroughly understand the role of a Service Contract Manager and the specifics of the BMS sector. Brush up on key terms and concepts related to service contracts, client management, and budget control. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style and experiences. Think of examples where you've successfully led a team, handled annual reviews, or developed personal development plans. Highlight how you foster a collaborative environment and drive high-quality service delivery.
✨Demonstrate Client-Centric Thinking
The company values customer-centricity, so come ready with examples of how you've built strong relationships with clients in the past. Discuss how you've ensured client satisfaction and retained contracts during renewals. This will show that you understand the importance of client relationships in driving business growth.
✨Be Organised and Proactive
In a fast-paced environment, organisation is key. Prepare to talk about how you manage multiple priorities and ensure timely communication with clients. Share any tools or methods you use to stay organised and efficient, as well as how you approach problem-solving when unexpected challenges arise.
