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- Tasks: Manage service contracts, liaise with clients, and drive business growth.
- Company: Friendly Building Management and Controls Specialist near Bromley.
- Benefits: 25 days holiday, birthday off, company bonus, and potential healthcare scheme.
- Other info: Hybrid working with opportunities for personal development and career growth.
- Why this job: Join a collaborative team and make a real impact in a dynamic environment.
- Qualifications: Experience as a Service Contract Manager, strong leadership, and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Wise May are looking for a Service Contract Manager to join an extremely busy and friendly Building Management and Controls Specialist based near Bromley. This is a fantastic opportunity to join a customer centric and collaborative team, to drive the development of the organisations services. This is a full time, permanent role, with hybrid working and the hours are 8am-5pm, Monday to Friday.
Service Contract Manager duties and responsibilities include:
- Liaising with clients to ensure the delivery of the service contracts continue to meet their expectations and that the contracts are retained on each renewal.
- Seek new business from existing clients and introduce new clients to the business.
- Ensure that profit and loss targets for each work type are delivered through the control of all budgets including wage to charge, materials, and maintenance of equipment.
- Oversee the service department and work closely with the administration team to ensure reports are returned to clients in a timely fashion, with the correct information along with any required quotations.
- Manage the service engineers directly including annual reviews and personal development plans.
- Oversee and assist with the planning of the calendar making sure that resources are used in the most efficient manner looking for initiative solutions to staffing operational expenses.
- Be responsible for ensuring all call outs are responded to within the relevant SLA’s for each contract and that good communication is upheld with the clients.
- Provide weekly department reports to line manager and attend monthly management meetings.
Service Contract Manager key skills and experience required:
- Demonstrable experience working as a Service Contract Manager, preferably within the BMS sector.
- Confident leading a team, to include undertaking annual reviews and personal development plans, ensuring they deliver high-quality, client-focused services.
- Adept at driving growth through securing business from existing and new clients.
- Excellent interpersonal and communication skills, with the ability to influence at all levels and build strong relationships internally and externally.
- Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
Benefits:
- 25 days holiday + Birthday off on completion of 1 year service.
- Company bonus scheme.
- Potential to join company private healthcare scheme following successful completion of probationary period.
Contract Manager employer: Wise May Ltd
Contact Detail:
Wise May Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Contract Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their client base and how they operate. This will help you tailor your responses and show that you’re genuinely interested in contributing to their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Service Contract Manager. Highlight your skills in managing teams, driving growth, and maintaining client relationships – these are key to landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Manager role. Highlight your experience in managing service contracts and any relevant achievements that showcase your ability to drive growth and maintain client relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the team. Mention specific skills from the job description, like your organisational prowess and communication skills, to show we’re on the same page.
Showcase Your Team Leadership: Since this role involves leading a team, don’t forget to mention your experience in managing people. Share examples of how you've conducted annual reviews or developed personal development plans to demonstrate your leadership style.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Wise May Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of service contract management, especially in the BMS sector. Brush up on key terms and concepts that are relevant to the role, as this will show your potential employer that you're not just interested but also knowledgeable.
✨Showcase Your Leadership Skills
Since the role involves managing a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully led a team or handled annual reviews. This will help demonstrate your capability to drive high-quality, client-focused services.
✨Prepare for Client Scenarios
Expect questions about how you would handle client relationships and ensure service contracts meet expectations. Prepare some scenarios where you've successfully managed client communications or resolved issues, as this will highlight your interpersonal skills.
✨Demonstrate Organisational Skills
The job requires juggling multiple priorities, so be ready to talk about how you manage your time and resources effectively. Share examples of how you've planned schedules or managed budgets in previous roles to illustrate your strong organisational skills.