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- Tasks: Manage service contracts, liaise with clients, and oversee a dynamic team.
- Company: Friendly Building Management and Controls Specialist near Bromley.
- Benefits: 25 days holiday, birthday off, company bonus, and potential healthcare scheme.
- Other info: Hybrid working with a focus on personal development and career progression.
- Why this job: Join a collaborative team and drive growth while making a real impact.
- Qualifications: Experience in service contract management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Wise May are looking for a Service Contract Manager to join an extremely busy and friendly Building Management and Controls Specialist based near Bromley. This is a fantastic opportunity to join a customer centric and collaborative team, to drive the development of the organisations services. This is a full time, permanent role, with hybrid working and the hours are 8am-5pm, Monday to Friday.
Service Contract Manager duties and responsibilities include:
- Liaising with clients to ensure the delivery of the service contracts continue to meet their expectations and that the contracts are retained on each renewal.
- Seek new business from existing clients and introduce new clients to the business.
- Ensure that profit and loss targets for each work type are delivered through the control of all budgets including wage to charge, materials, and maintenance of equipment. Work types will be service, remedial and call outs.
- Oversee the service department and work closely with the administration team to ensure reports are returned to clients in a timely fashion, with the correct information along with any required quotations.
- Manage the service engineers directly including annual reviews and personal development plans.
- Oversee and assist with the planning of the calendar making sure that resources are used in the most efficient manner looking for initiative solutions to staffing operational expenses.
- Be responsible for ensuring all call outs are responded to within the relevant SLA’s for each contract and that good communication is upheld with the clients.
- Provide weekly department reports to line manager and attend monthly management meetings.
Service Contract Manager key skills and experience required:
- Demonstrable experience working as a Service Contract Manager, preferably within the BMS sector.
- Confident leading a team, to include undertaking annual reviews and personal development plans, ensuring they deliver high-quality, client-focused services.
- Adept at driving growth through securing business from existing and new clients.
- Excellent interpersonal and communication skills, with the ability to influence at all levels and build strong relationships internally and externally.
- Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
Benefits: 25 days holiday + Birthday off on completion of 1 year service. Company bonus scheme. Potential to join company private healthcare scheme following successful completion of probationary period.
Service Contract Manager in Bromley employer: Wise May Ltd
Contact Detail:
Wise May Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Contract Manager in Bromley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Contract Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their client base and think about how your experience can help them grow. This will show that you’re not just another candidate but someone genuinely interested in contributing to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the job description, especially around managing service contracts and leading teams. A confident delivery can make all the difference in leaving a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Service Contract Manager role!
We think you need these skills to ace Service Contract Manager in Bromley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Contract Manager role. Highlight your experience in managing service contracts and any relevant achievements that showcase your ability to drive growth and maintain client relationships.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for our team. Use it to express your passion for customer-centric service and how your skills align with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since this role requires excellent interpersonal skills, make sure to demonstrate your communication abilities in your application. Whether it's through your writing style or examples of past experiences, let us see how you can influence and build relationships.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you can easily keep track of your application status!
How to prepare for a job interview at Wise May Ltd
✨Know Your Contracts Inside Out
Make sure you understand the ins and outs of service contracts, especially in the BMS sector. Be ready to discuss how you've successfully managed contracts in the past and how you ensured client satisfaction during renewals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and conducting annual reviews. Think about specific situations where you motivated your team to deliver high-quality services and how you handled any challenges.
✨Demonstrate Your Client Relationship Skills
Be ready to talk about how you've built strong relationships with clients. Share stories that illustrate your ability to influence and communicate effectively, ensuring that client expectations are not just met but exceeded.
✨Organise Your Thoughts
Given the fast-paced nature of the role, practice discussing how you manage multiple priorities. Prepare to explain your strategies for overseeing budgets and resources efficiently, and how you ensure timely communication with clients.