At a Glance
- Tasks: Lead global operations and enhance servicing for platform partners in a fast-paced fintech environment.
- Company: Join Wise, a pioneering global technology company transforming money management.
- Benefits: Competitive salary, diverse team culture, and opportunities for personal and professional growth.
- Other info: Be part of a diverse team committed to inclusivity and innovation.
- Why this job: Make a real impact on global money movement while growing as a leader.
- Qualifications: 8+ years in operational leadership within fintech, strong data skills, and entrepreneurial mindset.
The predicted salary is between 70000 - 90000 £ per year.
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
Wise has already pioneered new ways for people to transfer money across borders and currencies. Through Wise Platform, we enable banks and enterprise businesses to leverage our multi-currency infrastructure to serve their own customers. We are one of the fastest-growing fintechs, moving over £9 billion monthly with a global operations team of over 2,500 people.
Your Mission
As the Head of Business Operations, your mission is to enhance and scale our servicing and operations for our platform partners. You will lead the global operational roadmap, ensuring our servicing model meets the expectations of our partners and scales in line with our growth.
What you will do:
- Own Servicing and Operational KPIs: You own servicing and operational success, working with cross‑functional teams to fix structural problems when needed or incubate operations from scratch for new partnership types or products.
- Lead Partner Success: You own our partners’ operational success, ensuring that their KPIs and SLAs are stable and always green.
- Influence Without Authority: You influence product teams and indirectly lead the operational teams, ensuring that they are set up correctly to be high‑performing, have enough capacity, consistently meet KPIs and are prioritising the right things for partners.
This role will give you the opportunity to:
- Choose your path to impact: we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own.
- Grow as a leader: Grow and inspire cross‑functional teams from customer success and servicing and operations to join our mission.
- Get amazing exposure: to the full breadth and depth of our product and servicing operations from customer support, FinCrime, global expansion and new product launches.
- Be part of our mission: to make money without borders the new normal.
Qualifications
You have 8+ years of experience in a broad role at an innovative company within the payments ecosystem, driving large projects to completion. Leadership in Operations. You have a successful track record in similar senior operational leadership roles within the FinTech, Financial Services or Technology industries, working with people and processes as well as products. Demonstrated ability to execute at very high level in a variety of customer service‑type contexts.
You’re entrepreneurial and hands‑on. You have delivered high impact solutions end to end in data‑driven environments. You are fluent with data, can use spreadsheets and analytics dashboards for insights, preferably you know SQL and Python. You can go through loads of qualitative data point: customer contacts, operational cases and side‑by‑side sessions.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Head of Business Operations - Global employer: Wise group
Wise is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong emphasis on employee growth, you will have the opportunity to lead a talented team while developing your skills in a dynamic environment. The company offers competitive benefits and a commitment to work-life balance, making it a rewarding place for those looking to make a meaningful impact in the KYC verification space.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business Operations - Global
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Wise group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Business Operations - Global
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Wise group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Wise group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Wise group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Wise group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Wise group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Wise group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
