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- Tasks: Be the go-to person for online customer queries and ensure smooth order processing.
- Company: Join a dynamic team in Exeter focused on delivering exceptional online sales support.
- Benefits: Enjoy free parking, generous discounts, 28 days holiday, and ongoing training.
- Why this job: This role offers a chance to grow in a supportive environment while making customers happy.
- Qualifications: Bring your engaging personality, attention to detail, and intermediate IT skills to the table.
- Other info: Immediate start available; weekend work required once a month.
The predicted salary is between 20000 - 25500 £ per year.
£24k - £25,500 D.O.E. 36.25 HR working week – Monday to Friday with some Weekend work (once a month) - Free Parking, Generous Staff Discounts – Staff Events - Pension and 28 days' holidays - On-going Training and Support - Immediate Start.
An exciting opportunity has arisen in this newly created role for an experienced Sales Administrator, to give full support to the Online Sales for the business. The role will entail:
- 1st point of contact to all Customer Online Enquiries
- Deal with all queries, complaints and returns to ensure a great Customer Service experience
- Processing all orders in a timely manner
- Order Fulfilment Administration
- Full training and support given on the CRM system
You will have:
- An Engaging Personality
- An Eye for Detail
- Great Work Ethic and Team Player to ensure the “Job Gets Done”
- I.T Skills with Microsoft Office to an Intermediate Level
To qualify for the higher salary you will need to demonstrate relevant passed experience and meet the key criteria during the interview process.
Business Support Administrator in Exeter employer: Wise Employment
Contact Detail:
Wise Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator in Exeter
✨Tip Number 1
Familiarise yourself with the CRM systems commonly used in sales administration. This will not only help you during the training but also show your proactive approach and readiness to learn.
✨Tip Number 2
Brush up on your customer service skills, especially how to handle complaints and returns effectively. Consider role-playing scenarios with a friend to build your confidence in managing difficult situations.
✨Tip Number 3
Highlight your teamwork abilities by preparing examples of past experiences where you successfully collaborated with others. This will resonate well with the employer looking for a great team player.
✨Tip Number 4
Make sure to research StudySmarter and our values before the interview. Being able to articulate how your personal work ethic aligns with our mission can set you apart from other candidates.
We think you need these skills to ace Business Support Administrator in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the responsibilities of a Business Support Administrator. Emphasise your customer service skills, attention to detail, and any previous roles in sales administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your engaging personality and work ethic. Mention specific examples of how you've successfully handled customer queries or complaints in the past, as this will resonate with the role's requirements.
Highlight IT Skills: Since the role requires intermediate Microsoft Office skills, be sure to mention your proficiency in these applications. If you have experience with CRM systems, include that as well, as it shows you're ready for the training provided.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Look for any spelling or grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at Wise Employment
✨Showcase Your Customer Service Skills
As a Business Support Administrator, you'll be the first point of contact for customer enquiries. Prepare examples of how you've successfully handled customer queries or complaints in the past to demonstrate your ability to provide excellent service.
✨Highlight Your Attention to Detail
This role requires an eye for detail, especially when processing orders and handling returns. Be ready to discuss specific instances where your attention to detail made a difference in your previous roles.
✨Demonstrate Your Team Spirit
The job calls for a great work ethic and being a team player. Think of examples where you collaborated with colleagues to achieve a common goal, and be prepared to share these stories during your interview.
✨Familiarise Yourself with CRM Systems
While full training will be provided, showing that you have a basic understanding of CRM systems can set you apart. If you've used any similar systems before, mention them and express your eagerness to learn new tools.
