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- Tasks: Be the go-to person for online customer queries and ensure smooth order processing.
- Company: Join a dynamic team focused on delivering exceptional online sales support.
- Benefits: Enjoy free parking, generous discounts, 28 days holiday, and ongoing training.
- Why this job: This role offers a chance to grow in a supportive environment while making customers happy.
- Qualifications: Bring your engaging personality, attention to detail, and intermediate IT skills.
- Other info: Immediate start available; some weekend work required once a month.
The predicted salary is between 19200 - 20400 £ per year.
£24k - £25,500 D.O.E. 36.25 HR working week – Monday to Friday with some Weekend work (once a month).
Benefits include:
- Free Parking
- Generous Staff Discounts
- Staff Events
- Pension
- 28 days’ holidays
- On-going Training and Support
- Immediate Start
An exciting opportunity has arisen in this newly created role for an experienced Sales Administrator, to give full support to the Online Sales for the business. The role will entail:
- 1st point of contact to all Customer Online Enquiries
- Deal with all queries, complaints and returns to ensure a great Customer Service experience
- Processing all orders in a timely manner
- Order Fulfilment Administration
- Full training and support given on the CRM system
You will have:
- An Engaging Personality
- An Eye for Detail
- Great Work Ethic and Team Player to ensure the “Job Gets Done”
- I.T Skills with Microsoft Office to an Intermediate Level
To qualify for the higher salary you will need to demonstrate relevant passed experience and meet the key criteria during the interview process.
Business Support Administrator employer: Wise Employment Group
Contact Detail:
Wise Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator
✨Tip Number 1
Familiarise yourself with our CRM system and Microsoft Office tools. Since the role involves processing orders and handling customer enquiries, demonstrating your proficiency in these areas during the interview will set you apart.
✨Tip Number 2
Prepare to showcase your customer service skills. Think of specific examples where you've successfully dealt with queries or complaints, as this will highlight your ability to ensure a great customer experience.
✨Tip Number 3
Emphasise your teamwork and work ethic. Be ready to discuss how you've collaborated with others in previous roles to get the job done, as this aligns perfectly with what we're looking for in a Business Support Administrator.
✨Tip Number 4
Show your enthusiasm for the role and the company. Research StudySmarter and be prepared to express why you're excited about contributing to our online sales team, as a positive attitude can make a significant difference.
We think you need these skills to ace Business Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales administration and customer service. Use keywords from the job description to demonstrate that you meet the criteria.
Craft a Compelling Cover Letter: Write a cover letter that showcases your engaging personality and attention to detail. Mention specific examples of how you've successfully handled customer queries or complaints in the past.
Highlight Your IT Skills: Since the role requires intermediate Microsoft Office skills, be sure to mention any relevant software experience. If you have used CRM systems before, include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wise Employment Group
✨Showcase Your Customer Service Skills
As the first point of contact for customer online enquiries, it's crucial to demonstrate your ability to handle queries and complaints effectively. Prepare examples from your past experiences where you provided excellent customer service, highlighting how you resolved issues and ensured customer satisfaction.
✨Emphasise Your Attention to Detail
This role requires a keen eye for detail, especially when processing orders and handling returns. Be ready to discuss specific instances where your attention to detail made a difference in your work, such as catching errors before they became problems or ensuring accuracy in order fulfilment.
✨Demonstrate Your Team Player Attitude
The job description mentions the importance of being a great team player. Think of examples where you collaborated with colleagues to achieve a common goal. Highlight how your work ethic contributed to the team's success and how you support others in a busy environment.
✨Familiarise Yourself with CRM Systems
Since full training will be provided on the CRM system, it’s beneficial to show your willingness to learn and adapt. If you have experience with similar systems, mention it. If not, express your enthusiasm for mastering new technologies and how you’ve successfully learned new software in the past.
