Associate Director, Third Party Processes & Operations in London

We are looking for an Associate Director, Third Party Processes & Operations to join our team. As the successful candidate you will play a pivotal role in advancing the objectives of Development Operations by designing and improving innovative third‑party management processes, guidelines and models. This position is responsible for ensuring that all the above areas are effective, efficient, compliant, and work for their end‑users while being aligned with DevOps’s strategies and ambitions in effective and excellence in the Management of our Third‑Parties for successful delivery of their services.

We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. We offer a competitive salary, an annual bonus based on company performance, healthcare and wellbeing programmes, pension plan membership, and shares and savings programme.

Responsibilities:

• Design, implement and maintain TPM processes or outsourcing models to achieve DevOps’s strategic and operational goals under strategic guidance of the Head of Processes & Operations.
• Ensure TPM processes or outsourcing models are embedded business as usual, compliant with GSK standards and regulatory requirements and enable the desired outcomes.
• Develop and execute process/model oversight mechanisms (issue tracking and trending, performance KPIs/other metrics, management monitoring), evaluate data and implement mitigations and improvements.
• Propose opportunities for TPM process improvements, third party model improvements, and/or system enhancements.
• Lead and/or support initiatives to streamline processes, enhance efficiency, and drive innovation in third party management.
• Develop and provide required end‑user support to ensure appropriate execution against processes and requirements.
• Work collaboratively with cross‑functional teams, relevant global processes owners and manage multiple projects simultaneously.

Basic Qualifications & Skills:

• Bachelor's Degree or equivalent in a scientific discipline.
• Extensive experience in Pharmaceutical or Biotech industry or a related field with strong expertise in clinical operations and third party management.
• Expertise in process mapping, modelling, and redesigning workflows to streamline operations.
• Demonstrated ability to manage process improvement projects, including planning, execution, and monitoring progress with strong organizational skills to ensure goals are met within tight deadlines and budgets.
• Ability to clearly articulate process changes and their impact to stakeholders across various levels of the organization.
• Strong critical thinking, problem solving, and decision‑making capabilities.
• Demonstrated cross‑functional collaborator with experience in building networks of partners and stakeholders and broadly engaging with expert communities.

Preferred Qualifications & Skills:

• Advanced degree, MSc or equivalent in a scientific discipline.
• Familiarity with methodologies like Lean, Six Sigma, or Agile for process improvement.