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- Tasks: Provide hands-on desktop support and troubleshoot issues for users across multiple platforms.
- Company: Join WisdomTree, a dynamic financial services firm with a collaborative team.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Other info: Opportunity to work on exciting infrastructure projects and grow your career.
- Why this job: Be the go-to tech hero in a fast-paced setting while enhancing your IT skills.
- Qualifications: 1-2 years in desktop support, strong Windows and macOS knowledge required.
The predicted salary is between 35000 - 45000 £ per year.
WisdomTree is looking for a Desktop Support Engineer to join our European Infrastructure & Support team. The team currently supports 124 employees across our London, Dublin and Milan offices, with a further 60 users joining in the near term following an acquisition. The role is based in London, providing hands-on desktop support in a demanding and fast-moving financial services environment. You will be the first point of contact for end-user issues, working alongside the existing support engineer to deliver excellent day-to-day IT support while also contributing to infrastructure projects.
We are looking for a desktop engineer with strong Windows, macOS, Microsoft 365 and general endpoint skills, ideally with some exposure to cloud platforms and security tooling. As well as supporting the user base, you will be involved in project delivery, including software rollouts, onboarding and offboarding processes, productivity tool evaluation, and promoting cybersecurity best practices across the organisation.
Key Accountabilities and Scope- Provide hands-on first and second line support for end users across Windows and macOS devices
- Troubleshoot and resolve issues with Microsoft Office, Microsoft 365 and general desktop applications
- Manage user onboarding and offboarding, including account creation, hardware provisioning and access setup
- Deploy, configure and maintain software and user applications
- Physical desktop, laptop and peripheral setup and support
- Support meeting room AV and video conferencing technology
- Assist with networking configuration and troubleshooting
- Manage third-party vendor relationships and escalations
- Maintain licence tracking, renewals and IT procurement
- Train and educate the user base on getting the best out of technology
- Research and evaluate employee productivity tools
- Promote and enforce cybersecurity best practices
- Contribute to infrastructure projects and technology rollouts
- Windows 11 and macOS
- Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
- Okta Single Sign-On & SCIM
- Microsoft Intune (endpoint management)
- Zscaler (secure web gateway and remote access)
- CrowdStrike (endpoint security)
- Darktrace (network and email security)
- Atlassian suite (JIRA, Confluence)
- At least 1–2 years’ experience in a desktop support or IT support role
- Strong knowledge of Windows 11 and macOS
- Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive)
- Experience with Microsoft Entra ID (Azure AD)
- Familiarity with endpoint management tools (e.g. Intune, SCCM)
- Excellent customer service and communication skills
- Strong problem-solving ability and a methodical approach to troubleshooting
- Ability to manage and prioritise multiple support requests
- Experience with Azure or AWS cloud platforms
- Familiarity with security tools such as CrowdStrike, Darktrace or Zscaler
- Exposure to financial services technology (e.g. Bloomberg terminals)
- Experience with Okta or similar identity providers
- Familiarity with ITIL practices or ticketing systems (e.g. JIRA Service Management)
- Basic networking knowledge (DNS, DHCP, TCP/IP, VPN)
Desktop Support Engineer employer: WisdomTree
Contact Detail:
WisdomTree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at WisdomTree on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare for hands-on technical assessments by practising common troubleshooting scenarios. We all know that showing what you can do is way more impactful than just talking about it.
✨Tip Number 3
Be ready to discuss your past experiences! Think of specific examples where you’ve solved problems or improved processes. This will help you stand out as someone who can hit the ground running in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows, macOS, and Microsoft 365, as well as any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, don’t just list your technical skills; share examples of how you've solved problems in previous roles. We love seeing a methodical approach to troubleshooting, so give us the details!
Be Personable: Since this role involves a lot of user interaction, let your personality shine through in your application. Good customer service skills are key, so show us you can communicate effectively and connect with users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WisdomTree
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, macOS, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you’re not just familiar with the systems but can also handle real-world issues.
✨Show Off Your Customer Service Skills
As a Desktop Support Engineer, you'll be the first point of contact for users. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you turned a frustrated user into a satisfied one – those stories will resonate well!
✨Get Familiar with Cybersecurity Practices
Since promoting cybersecurity best practices is part of the role, make sure you understand the basics of tools like CrowdStrike and Zscaler. Be ready to discuss how you’ve implemented security measures in past positions or how you would approach it in this new role.
✨Prepare for Project Discussions
You'll be involved in infrastructure projects, so think about any relevant experience you have with software rollouts or onboarding processes. Be prepared to discuss how you manage multiple tasks and prioritise effectively, as this will demonstrate your ability to contribute to project delivery.