At a Glance
- Tasks: Provide hands-on desktop support and troubleshoot issues for end users in a fast-paced environment.
- Company: Join WisdomTree, a global financial innovator with a collaborative culture.
- Benefits: Flexible work arrangements, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement opportunities.
- Why this job: Make a real impact by supporting cutting-edge technology in the financial services sector.
- Qualifications: 1-2 years of desktop support experience and strong knowledge of Windows and macOS.
The predicted salary is between 35000 - 45000 £ per year.
WisdomTree is looking for a Desktop Support Engineer to join our European Infrastructure & Support team. The team currently supports 124 employees across our London, Dublin and Milan offices, with a further 60 users joining in the near term following an acquisition. The role is based in London, providing hands-on desktop support in a demanding and fast-moving financial services environment. You will be the first point of contact for end-user issues, working alongside the existing support engineer to deliver excellent day-to-day IT support while also contributing to infrastructure projects.
We are looking for a desktop engineer with strong Windows, macOS, Microsoft 365 and general endpoint skills, ideally with some exposure to cloud platforms and security tooling. As well as supporting the user base, you will be involved in project delivery, including software rollouts, onboarding and offboarding processes, productivity tool evaluation, and promoting cybersecurity best practices across the organisation.
Key Accountabilities and Scope
- Provide hands-on first and second line support for end users across Windows and macOS devices
- Troubleshoot and resolve issues with Microsoft Office, Microsoft 365 and general desktop applications
- Manage user onboarding and offboarding, including account creation, hardware provisioning and access setup
- Deploy, configure and maintain software and user applications
- Physical desktop, laptop and peripheral setup and support
- Support meeting room AV and video conferencing technology
- Assist with networking configuration and troubleshooting
- Manage third-party vendor relationships and escalations
- Maintain licence tracking, renewals and IT procurement
- Train and educate the user base on getting the best out of technology
- Research and evaluate employee productivity tools
- Promote and enforce cybersecurity best practices
- Contribute to infrastructure projects and technology rollouts
Our Desktop Environment
- Windows 11 and macOS
- Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
- Okta Single Sign-On & SCIM
- Microsoft Intune (endpoint management)
- Zscaler (secure web gateway and remote access)
- CrowdStrike (endpoint security)
- Darktrace (network and email security)
- Atlassian suite (JIRA, Confluence)
Skills and QualificationsRequired skills and experience
- At least 1–2 years’ experience in a desktop support or IT support role
- Strong knowledge of Windows 11 and macOS Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive)
- Experience with Microsoft Entra ID (Azure AD)
- Familiarity with endpoint management tools (e.g. Intune, SCCM)
- Excellent customer service and communication skills
- Strong problem-solving ability and a methodical approach to troubleshooting
- Ability to manage and prioritise multiple support requests
Desirable skills
- Experience with Azure or AWS cloud platforms
- Familiarity with security tools such as CrowdStrike, Darktrace or Zscaler
- Exposure to financial services technology (e.g. Bloomberg terminals)
- Experience with Okta or similar identity providers
- Familiarity with ITIL practices or ticketing systems (e.g. JIRA Service Management)
- Basic networking knowledge (DNS, DHCP, TCP/IP, VPN)
Desktop Support Engineer employer: Wisdomtree UK
WisdomTree is an exceptional employer that fosters a collaborative and empowering work environment, particularly in our vibrant Soho office in London. With a commitment to employee growth and a flexible 'Work Smart' philosophy, we provide opportunities for professional development while supporting a diverse team of innovators dedicated to transforming the financial landscape. Join us to be part of a forward-thinking company that values transparency, accountability, and excellence in everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wisdomtree UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wisdomtree UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wisdomtree UK!
✨Direct Apply to Wisdomtree UK
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We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wisdomtree UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wisdomtree UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wisdomtree UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
