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- Tasks: Provide hands-on desktop support and troubleshoot issues for end users in a fast-paced environment.
- Company: Join WisdomTree, a global financial innovator with a collaborative culture.
- Benefits: Flexible work arrangements, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement opportunities.
- Why this job: Make a real impact by supporting cutting-edge technology in the financial services sector.
- Qualifications: 1-2 years of desktop support experience and strong knowledge of Windows and macOS.
The predicted salary is between 35000 - 45000 £ per year.
WisdomTree is looking for a Desktop Support Engineer to join our European Infrastructure & Support team. The team currently supports 124 employees across our London, Dublin and Milan offices, with a further 60 users joining in the near term following an acquisition. The role is based in London, providing hands-on desktop support in a demanding and fast-moving financial services environment. You will be the first point of contact for end-user issues, working alongside the existing support engineer to deliver excellent day-to-day IT support while also contributing to infrastructure projects.
We are looking for a desktop engineer with strong Windows, macOS, Microsoft 365 and general endpoint skills, ideally with some exposure to cloud platforms and security tooling. As well as supporting the user base, you will be involved in project delivery, including software rollouts, onboarding and offboarding processes, productivity tool evaluation, and promoting cybersecurity best practices across the organisation.
Key Accountabilities and Scope- Provide hands-on first and second line support for end users across Windows and macOS devices
- Troubleshoot and resolve issues with Microsoft Office, Microsoft 365 and general desktop applications
- Manage user onboarding and offboarding, including account creation, hardware provisioning and access setup
- Deploy, configure and maintain software and user applications
- Physical desktop, laptop and peripheral setup and support
- Support meeting room AV and video conferencing technology
- Assist with networking configuration and troubleshooting
- Manage third-party vendor relationships and escalations
- Maintain licence tracking, renewals and IT procurement
- Train and educate the user base on getting the best out of technology
- Research and evaluate employee productivity tools
- Promote and enforce cybersecurity best practices
- Contribute to infrastructure projects and technology rollouts
- Windows 11 and macOS
- Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
- Okta Single Sign-On & SCIM
- Microsoft Intune (endpoint management)
- Zscaler (secure web gateway and remote access)
- CrowdStrike (endpoint security)
- Darktrace (network and email security)
- Atlassian suite (JIRA, Confluence)
- At least 1–2 years’ experience in a desktop support or IT support role
- Strong knowledge of Windows 11 and macOS Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive)
- Experience with Microsoft Entra ID (Azure AD)
- Familiarity with endpoint management tools (e.g. Intune, SCCM)
- Excellent customer service and communication skills
- Strong problem-solving ability and a methodical approach to troubleshooting
- Ability to manage and prioritise multiple support requests
- Experience with Azure or AWS cloud platforms
- Familiarity with security tools such as CrowdStrike, Darktrace or Zscaler
- Exposure to financial services technology (e.g. Bloomberg terminals)
- Experience with Okta or similar identity providers
- Familiarity with ITIL practices or ticketing systems (e.g. JIRA Service Management)
- Basic networking knowledge (DNS, DHCP, TCP/IP, VPN)
Desktop Support Engineer employer: Wisdomtree UK
Contact Detail:
Wisdomtree UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at WisdomTree on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you're ready to talk about Windows, macOS, and Microsoft 365. We want to see how you troubleshoot and solve problems in real-time!
✨Tip Number 3
Show off your soft skills! Customer service and communication are key in this role. Be ready to share examples of how you've helped users in the past and how you handle tricky situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at WisdomTree.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows, macOS, and Microsoft 365, as well as any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about desktop support and how you can contribute to our team. Don't forget to mention your problem-solving skills and customer service experience – we love that!
Show Off Your Technical Skills: In your application, be sure to showcase your technical skills, especially with tools like Microsoft Intune and security platforms. If you've got experience with cloud platforms or networking, let us know! We’re keen to see how you can help us improve our IT support.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Wisdomtree UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, macOS, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you're not just familiar with the systems but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for end-user issues, it's crucial to demonstrate your excellent customer service skills. Prepare examples of how you've effectively communicated with users and resolved their problems, keeping a positive attitude throughout.
✨Get Familiar with Cybersecurity Practices
WisdomTree values cybersecurity, so make sure you understand best practices and tools like CrowdStrike and Darktrace. Be prepared to discuss how you've promoted security awareness in previous roles or how you would approach it in this position.
✨Be Ready for Project Discussions
You'll be involved in infrastructure projects, so think about any relevant experience you have with software rollouts or onboarding processes. Be ready to share your thoughts on how you would contribute to these projects and any ideas you might have for improving productivity tools.