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- Tasks: Lead daily operations of charity shops and support shop managers to maximize income.
- Company: Join a beloved local hospice providing exceptional care for over 40 years.
- Benefits: Make a real difference while developing leadership skills in a supportive environment.
- Why this job: Be part of a mission-driven team that generates essential funds for hospice care.
- Qualifications: Passion for retail, strategic mindset, and leadership experience preferred.
- Other info: Opportunity to foster a positive culture and strengthen community relations.
The predicted salary is between 30000 - 42000 £ per year.
Join a much-loved local hospice that has been providing exceptional care for over 40 years to the communities of Medway and Swale. In this vital role, you will oversee the daily operations of our charity shops, supporting shop managers in developing their skills to maximise income and drive the expansion of our retail operations.
Working closely with the Head of Income Development, you will help identify new business opportunities and support your team with stock procurement, volunteer recruitment and retention, visual merchandising, and staff development. Your leadership will ensure our shops thrive, generating essential funds to sustain hospice care for those who need it most.
Wisdom Hospice Shops– Retail Operations & Development
· Reports to the Head of Income Development, ensuring the seamless delivery of retail operations.
· Drive efficient processes that sustain smooth shop-level operations.
· Provide leadership and accountability to an experienced team, acting as a key communication link between shop teams, the Head of Income Development, and the wider WHC team.
· Support store managers in attracting, recruiting, training, and developing volunteers, ensuring they understand their roles and retail guidelines for effective shop operations.
· Foster a positive working culture, strong volunteer relations, and high levels of enthusiasm to create a rewarding and happy retail environment.
· Communicate effectively with managers and team members, ensuring clear planning, prioritisation, delegation, and workload monitoring.
· Strengthen our competitiveness by driving strategies to attract high-quality, abundant donations.
· Provide occasional shop cover, particularly during the rollout of the new retail strategy.
· Assist in the expansion and development of the charity’s retail operations.
If you have a passion for retail, a strategic mindset, and a desire to make a real difference, we’d love to hear from you!
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Retail Operations Manager employer: Wisdom Hospice Charity
Contact Detail:
Wisdom Hospice Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Familiarize yourself with the local community and the specific needs of Medway and Swale. Understanding the demographics and preferences of the area will help you identify new business opportunities and tailor your strategies effectively.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight your experience in volunteer recruitment and training, as this is crucial for supporting shop managers and fostering a positive working culture.
✨Tip Number 3
Be ready to discuss innovative ideas for visual merchandising and stock procurement. Think about how you can drive strategies to attract high-quality donations and enhance the shopping experience in the charity shops.
✨Tip Number 4
Prepare to demonstrate your strategic mindset by outlining how you would approach the expansion and development of the charity’s retail operations. Consider potential partnerships or community engagement initiatives that could benefit the hospice.
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Retail Operations Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in retail operations, team leadership, and volunteer management. Use specific examples that demonstrate your ability to drive income and develop teams.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for retail and your commitment to making a difference in the community. Mention specific achievements from your past roles that relate to the responsibilities outlined in the job description.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasize your leadership style and how you foster positive working cultures. Provide examples of how you've successfully managed teams and improved shop operations in previous roles.
How to prepare for a job interview at Wisdom Hospice Charity
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail operations during the interview. Share specific examples of how you've successfully managed retail environments in the past and how that experience can benefit the hospice's charity shops.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you have previously supported and developed teams. Highlight instances where you fostered a positive working culture and improved team performance, as this role requires strong leadership and accountability.
✨Discuss Strategic Thinking
Be ready to talk about your strategic mindset. Provide examples of how you've identified new business opportunities or improved operational processes in previous roles. This will show your ability to drive the expansion of retail operations effectively.
✨Emphasize Communication Skills
Effective communication is key in this role. Prepare to share how you've successfully communicated with various stakeholders in the past, including team members and management. Discuss how you ensure clear planning and delegation to maintain smooth shop-level operations.
