At a Glance
- Tasks: Support patient care and coordinate communication between patients and medical staff.
- Company: Join a dynamic Primary Care Network focused on community health.
- Benefits: Flexible part-time hours, competitive pay, and a supportive team environment.
- Other info: Opportunity for growth in a collaborative healthcare setting.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: GCSEs or equivalent, strong communication skills, and a positive attitude.
The predicted salary is between 13254 - 13254 £ per year.
Wisbech Primary Care Network (PCN) is recruiting a Care Coordinator for Trinity Surgery to support patient care in the development of the Primary Care Network. This is a part-time role (20 hrs per week). The appointed Care Coordinator will primarily be based at Trinity Surgery. On occasions, there may be a requirement to work at other sites within the PCN, namely Clarkson Surgery, North Brink Practice and Parson Drove Surgery.
Main duties of the job
- The Care Coordinator role is a critical and evolving post with overall responsibility to help patients access the right services first time.
- To provide a point of contact for patients and act as a focal point for communication between patients, doctors and other medical staff.
- To provide efficient, accurate administrative support for clinicians, patients and colleagues.
Job responsibilities
- Reception Duties
- Respond to all queries and requests for assistance from patients and visitors.
- Greet patients and direct them from reception into waiting areas.
- Ensure patients without appointments but in need of urgent consultation are seen according to surgery protocol.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover; ensure procedures are completed.
- Advise patients of relevant charges for private services, accept payment and issue receipt for same.
- Enter on computer any requests for home visits and provide a computer print-out.
- Ensure that any prescriptions requested urgently for the day are passed for action to the repeat prescription clerk or other person as appropriate.
- Action requests for ambulance transport.
- Ensure all incoming and outgoing mail is directed appropriately.
- Ensure reception and waiting areas are kept neat and tidy.
- Take fees from patients, entering in receipt book and issuing receipts.
- Ensure sufficient forms and documents are available in Reception.
- Work safely at all times in accordance with practice policy.
- The performance of any other reasonable duties requested by the Doctors, Practice Manager, Reception Team Leader or PCN Manager.
- Operation of the Telephone System
- Receive and make calls as required in accordance with surgery protocol.
- Divert calls and take messages in accordance with surgery protocol.
- Ensure the system is operational at the beginning of each day and switched over to night service and answerphone operational at the end of the day.
- Management of Appointment System
- Ensure total familiarity with all appointment systems in effect including regular and incidental variations.
- Ensure appropriate booking of appointments and recalls in line with practice protocol.
- Signpost patients to appropriate providers following practice protocols.
- Monitor effectiveness of the system and report any problems or variations required.
- Administration Duties
- Follow practice protocols to actions tasks and emails as appropriate.
- Provide administration support to clinicians, patients and practice management.
- Start and End of Day Procedures
- Open up premises at the start of each day, switch off alarm system and make all necessary preparations to receive patients.
- Follow End of Day procedures and ensure preparations for the next working day are complete.
- Secure premises at end of day, ensure building is totally secure, internal lights off and alarm system activated.
This is an evolving role, and the candidate must be flexible and adaptable. Please do not delay in submitting your application, as we may close the application window earlier than 17 April 2026 if we have a high volume of suitable applications.
Person Specification
- Ability to travel and work across multiple sites with use of own car (business use included on insurance policy).
- Ability to work at other locations including home working if required.
- Availability to work an 8.00am start time and 6.30pm finish time.
- Willingness to work flexibly within the team to cover annual leave or sickness.
- Ability to travel within the requirements of the role.
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
- Access to own transport insured for business use and ability to travel across the locality on a regular basis, including to visit people in their own homes.
- Full driving licence with no restrictions and including business insurance cover.
Skills, Knowledge and Abilities
- Ability to work with patients on a 1:1 basis.
- Can organise and prioritise workload.
- Knowledge of IT systems, including ability to use Word, emails and the internet.
- Awareness of GDPR.
- Excellent written and verbal skills.
- Effective communication, inter-personal and organisational skills, face to face, in writing and over the telephone.
- Ability to work effectively as part of a team or individually as required.
- Able to manage and prioritise own workload.
- Able to work accurately with excellent attention to detail.
- Experience with SystmOne clinical system.
- Awareness of Safeguarding Children and Adults.
Experience
- Experience of working in a busy administration role, working with minimal supervision.
- Experience of establishing work processes and procedures.
- Experience of working within a secure and confidential environment.
- Experience of working in a healthcare setting.
- Experience of inputting accurate and timely data onto electronic systems.
Qualifications
- Educated to GCSE standard or equivalent.
- Good command of written English.
- NVQ qualification level 3 or above in Business Administration or equivalent previous experience.
- Demonstrable experience of team working.
- Ability to withstand sensitive and potentially stressful situations.
- A positive attitude and helpful nature.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.71 an hour / £24,862 full-time equivalent per year / £13,254 pro-rata per year.
PCN Care Coordinator for Trinity Surgery (Part-time) in Wisbech employer: Wisbech Primary Care Network Ltd
Trinity Surgery, part of the Wisbech Primary Care Network, is an exceptional employer that prioritises patient care and employee well-being. With a supportive work culture, flexible hours, and opportunities for professional growth within a multi-disciplinary team, employees can thrive in their roles while making a meaningful impact on the community. The location offers a collaborative environment where staff are encouraged to develop their skills and contribute to innovative healthcare solutions.
Contact Details:
Wisbech Primary Care Network Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land PCN Care Coordinator for Trinity Surgery (Part-time) in Wisbech
✨Tip Number 1
Get to know the PCN and its practices! Research Trinity Surgery and the other sites in the network. Understanding their values and services will help you tailor your approach during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give us insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to patient care and administrative tasks. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace PCN Care Coordinator for Trinity Surgery (Part-time) in Wisbech
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Care Coordinator role. We want to see how you can help patients access the right services first time!
Show Off Your Communication Skills:Since you'll be the point of contact for patients, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience:If you've worked in a busy administration role or have experience in healthcare settings, make sure to mention it! We love seeing candidates who understand the environment they'll be working in.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can't wait to hear from you!
How to prepare for a job interview at Wisbech Primary Care Network Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Coordinator role and its responsibilities. Familiarise yourself with the specific duties mentioned in the job description, such as patient communication and administrative support. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Care Coordinator, effective communication is key. Prepare examples of how you've successfully communicated with patients or colleagues in previous roles. Be ready to discuss how you would handle difficult situations or queries from patients, as this will highlight your interpersonal skills.
✨Demonstrate Flexibility and Adaptability
This role requires working across multiple sites and adapting to various situations. Think of instances where you've had to be flexible in your work environment. Share these experiences during the interview to illustrate your ability to adapt to changing circumstances and work effectively within a team.
✨Prepare Questions for the Interviewers
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the challenges faced by the PCN, or the tools used for patient management. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
