At a Glance
- Tasks: Support patient care and coordinate services in a dynamic healthcare environment.
- Company: Join the vibrant Trinity Surgery team within the Wisbech Primary Care Network.
- Benefits: Full-time role with flexible hours, competitive pay, and opportunities for growth.
- Other info: Work across multiple sites and be part of a supportive, multi-disciplinary team.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: GCSEs or equivalent, strong communication skills, and experience in administration.
The predicted salary is between 24000 - 36000 £ per year.
Wisbech Primary Care Network (PCN) is recruiting a Care Coordinator for Trinity Surgery to support patient care in the development of the Primary Care Network. This is a full-time role (37.5 hrs per week), however 2 part-timers may be considered. The appointed Care Coordinator will primarily be based at Trinity Surgery. On occasions, there may be a requirement to work at other sites within the PCN, namely Clarkson Surgery, North Brink Practice and Parson Drove Surgery.
Main duties of the job
The Care Coordinator role is a critical and an evolving post with overall responsibility to help patients access the right services first time and will include:
- To provide a point of contact for patients and act as a focal point for communication between patients, doctors and other medical staff.
- To provide efficient, accurate administrative support for clinicians, patients and colleagues.
Job responsibilities
Reception Duties
- Respond to all queries and requests for assistance from patients and visitors.
- Greet patients and direct them from reception into waiting areas.
- Ensure patients without appointments but in need of urgent consultation are seen according to surgery protocol.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover; ensure procedures are completed.
- Advise patients of relevant charges for private services, accept payment and issue receipt for same.
- Enter on computer any requests for home visits and provide a computer print-out.
- Ensure that any prescriptions requested urgently for the day are passed for action to the repeat prescription clerk or other person as appropriate.
- Action requests for ambulance transport.
- Ensure all incoming and outgoing mail is directed appropriately.
- Ensure reception and waiting areas are kept neat and tidy.
- Take fees from patients, entering in receipt book and issuing receipts.
- Ensure sufficient forms and documents are available in Reception.
- Work safely at all times in accordance with practice policy.
- The performance of any other reasonable duties requested by the Doctors, Practice Manager, Reception Team Leader or PCN Manager.
Operation of the Telephone System
- Receive and make calls as required in accordance with surgery protocol.
- Divert calls and take messages in accordance with surgery protocol.
- Ensure the system is operational at the beginning of each day and switched over to night service and answer phone operational at the end of the day.
Management of Appointment System
- Ensure total familiarity with all appointment systems in effect including regular and incidental variations.
- Ensure appropriate booking of appointments and recalls in line with practice protocol.
- Signpost patients to appropriate providers following practice protocols.
- Monitor effectiveness of the system and report any problems or variations required.
Administration Duties
- Follow practice protocols to action tasks and emails as appropriate.
- Provide administration support to clinicians, patients and practice management.
Start and End of Day Procedures
- Open up premises at the start of each day, switch off alarm system and make all necessary preparations to receive patients.
- Follow End of Day procedures and ensure preparations for the next working day are complete.
- Secure premises at end of day, ensure building is totally secure, internal lights off and alarm system activated.
- Any responsibility identified during the course of the job. This is an evolving role, and the candidate must be flexible and adaptable.
Please do not delay in submitting your application, as we may close the application window earlier than 13 March 2026 if we have a high volume of suitable applications.
Person Specification
Other requirements
- Ability to travel and work across multiple sites with use of own car (business use included on insurance policy).
- Ability to work at other locations including home working if required.
- Willingness to work flexibly within the team to cover annual leave or sickness.
- Ability to travel within the requirements of the role.
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
- Access to own transport insured for business use and ability to travel across the locality on a regular basis, including to visit people in their own homes.
- Full driving licence with no restrictions and including business insurance cover.
Skills, Knowledge and Abilities
- Ability to work with patients on a 1:1 basis.
- Can organise and prioritise workload.
- Knowledge of IT systems, including ability to use Word, emails and the internet.
- Awareness of GDPR.
- Excellent written and verbal skills.
- Effective communication, inter-personal and organisational skills, face to face, in writing and over the telephone.
- Ability to work effectively as part of a team or individually as required.
- Able to manage and prioritise own workload.
- Able to work accurately with excellent attention to detail.
- Experience with SystmOne clinical system.
- Awareness of Safeguarding Children and Adults.
Experience
- Experience of working in a busy administration role, working with minimal supervision.
- Experience of establishing work processes and procedures.
- Experience of working within a secure and confidential environment.
- Experience of working in a healthcare setting.
- Experience of inputting accurate and timely data onto electronic systems.
Qualifications
- Educated to GCSE standard or equivalent.
- Good command of written English.
- NVQ qualification level 3 or above in Business Administration or equivalent previous experience.
- Demonstrable experience of team working.
- Ability to withstand sensitive and potentially stressful situations.
- A positive attitude and helpful nature.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
PCN Care Coordinator for Trinity Surgery in Wisbech employer: Wisbech Primary Care Network Ltd
Trinity Surgery, part of the Wisbech Primary Care Network, is an exceptional employer that prioritises patient care and employee development. With a supportive work culture, opportunities for professional growth, and a commitment to teamwork, employees can thrive in a dynamic environment while making a meaningful impact on the health of the local community. The role of Care Coordinator offers a chance to work closely with clinicians and patients, ensuring access to vital services in a collaborative setting.
Contact Details:
Wisbech Primary Care Network Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land PCN Care Coordinator for Trinity Surgery in Wisbech
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We think you need these skills to ace PCN Care Coordinator for Trinity Surgery in Wisbech
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Wisbech Primary Care Network Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Wisbech Primary Care Network Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Wisbech Primary Care Network Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Wisbech Primary Care Network Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Wisbech Primary Care Network Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Wisbech Primary Care Network Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
