Student Services Administrator in Birkenhead

Join to apply for the Student Services Administrator role at Wirral Met College.

We are looking for a Student Services Administrator to join our Student Services Team. This is a 35 hour per week, full time, permanent role offering a salary of £23,498 to £23,957 per annum.

Why Join Us?

At Wirral Metropolitan College our purpose is to provide inclusive, high‑quality education and training opportunities to meet the aspirations of our students and the needs of the local community. We live our values: Ambitious, Resilient, Inclusive, Empowering, Accountable.

Job Purpose / Key Responsibilities

• Provide essential front‑line and administrative support across the full student journey.
• Play an active role in delivering high‑quality customer service, supporting funding processes, maintaining accurate student records, and ensuring compliance with safeguarding, data protection, and audit requirements.
• Connect students to appropriate support services while supporting College‑wide systems, processes, and events to enhance the student experience.

Skills and Qualifications

• Level 2 or above literacy/English qualification (or willingness to attain within 12 months of commencing).
• Level 2 or above numeracy/maths qualification (or willingness to attain within 12 months of commencing).
• Relevant qualifications or willingness to work towards them, e.g. Business Administration/IT and Customer Service at Level 2 or above.
• Experience of carrying out routine administrative procedures in a busy environment.
• Experience of retrieving, inputting and updating records.
• Experience of dealing with customers.

Benefits

• Outstanding facilities in state‑of‑the‑art environments.
• Enhanced annual leave entitlement.
• Enhanced family‑friendly policies and leave.
• DBS checks completed and paid for by the employer.
• Commitment to continuous professional development.
• Flexible approach to work.
• Pension contribution rates currently at 20.8 %.
• Access to free car parking (subject to availability).

If you feel you have the necessary skills and qualifications, we would love to hear from you. Please apply with your up‑to‑date CV.

Safeguarding and Equality Statements

Wirral Metropolitan College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. All applicants who are offered employment will be subject to a record check from the Disclosure and Barring Services before the appointment is confirmed.

It is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children.

Wirral Metropolitan College is actively committed to maintaining an environment which promotes and embeds equality, diversity and inclusion as a core value and welcomes applications from all sections of the community. The College ensures the principles of the Equality Act 2010 are adhered to and all job applicants and employees are treated equitably and fairly.