At a Glance
- Tasks: Engage with the community to promote recycling and waste reduction initiatives.
- Company: Join Wirral Council, a place where your work makes a real difference.
- Benefits: Enjoy flexible working, competitive leave, and a supportive environment.
- Other info: Be part of an inclusive culture that values every voice.
- Why this job: Make a positive impact on the environment while growing your career.
- Qualifications: Confident communicators with a passion for sustainability are encouraged to apply.
The predicted salary is between 30000 - 40000 € per year.
Wirral Council is a place where your work truly makes a difference. Employees are empowered to “#BeTheDifference” and help improve life for residents across one of the happiest and most welcoming areas in the UK. With its stunning coastline, vibrant communities, and ambitious vision for the future, Wirral offers an exceptional setting to grow your career and feel valued every day. If you’re looking for a role where you can thrive, develop, and make real impact, Wirral Council is the perfect place to apply.
About the Role:
Wirral Borough Council is seeking motivated and confident Behaviour Change Officers to help drive positive recycling and waste behaviours across the borough. This is a front-facing, community-focused role where you will engage directly with residents, households and stakeholders to increase recycling, reduce contamination and minimise residual waste. Using a mix of education, engagement, data insight and soft enforcement, you will play a key role in supporting the Council’s environmental priorities and improving service outcomes.
Key responsibilities:
- Proactively visit and engage with households and stakeholder groups to encourage positive recycling and waste behaviours.
- Carry out bin checks, issue bin stickers, report broken or additional bins and address contaminated bins.
- Undertake waste load sampling to assess contamination levels and challenge results where appropriate.
- Respond to customer enquiries and complaints in a timely and professional manner.
- Prepare and deliver education sessions and presentations on recycling and waste to schools, community groups, landlords and council employees.
- Support the implementation of new recycling and waste initiatives.
- Work closely with Waste Management teams and Corporate Communications to support campaigns and publicity.
- Analyse data and contribute to performance monitoring and reporting.
- Explain waste enforcement policies to residents and raise instances of non-compliance where required.
About the candidate:
You will be confident, approachable and persuasive, with the ability to influence behaviour change in a respectful and constructive way. You will bring:
- Knowledge and experience of waste management, recycling or environmental services.
- Excellent communication and customer service skills, with the ability to adapt your approach for different audiences.
- The confidence to deal with challenging situations and undertake soft enforcement activity.
- Strong organisational skills with the ability to manage a varied workload.
- Good IT skills, including the use of databases, Excel and reporting tools.
- The ability to analyse information and recommend practical solutions.
- A commitment to delivering high-quality public services and living the Council’s values.
- A full driving licence is required, and you must be able to travel across the borough.
Qualifications and experience:
- Educated to degree level or equivalent, or educated to GCSE/A-level standard with relevant experience.
- Experience working in waste collection, recycling or street cleansing is desirable.
- Experience of project delivery and performance monitoring is an advantage.
In the first instance, and for an informal chat or more information about the role, please contact Terry Hendy, Area Manager (Streetscene) at terryhendy@wirral.gov.uk.
Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.
This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.
If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on info@involvenorthwest.org.uk or contact 0151 644 4500 or 0151 652 4349.
If you’re already a Wirral Council employee, as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive.
Working at Wirral:
You’ll also want to know what it’s like to work here so, as a start: Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave. We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing and investing in our people. We have a range of staff benefits including staff discounts, enrolment into the local government pension scheme (an excellent defined benefit scheme), immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays. We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.
If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact recruitment@wirral.gov.uk.
Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies. It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.
Applications will be accepted until midnight on the closing date. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed. All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page. The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now. We do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.
How to apply: Please apply online by clicking the link below.
Wirral Behaviour Change Officer employer: Wirral Jobs
At Wirral Council, we pride ourselves on being an exceptional employer where your contributions truly matter. With a strong commitment to employee wellbeing, professional development, and a vibrant, inclusive work culture, we empower our staff to thrive while making a positive impact in one of the UK's happiest communities. Enjoy generous benefits, flexible working arrangements, and the opportunity to grow your career in a supportive environment that values every voice.
StudySmarter Expert Advice🤫
We think this is how you could land Wirral Behaviour Change Officer
✨Tip Number 1
Get to know Wirral Council's values and mission. When you understand what they stand for, you can tailor your conversations and show how you align with their goals during interviews or networking events.
✨Tip Number 2
Practice your communication skills! As a Behaviour Change Officer, you'll need to engage with various audiences. Role-play scenarios with friends or family to boost your confidence in handling different situations.
✨Tip Number 3
Network like a pro! Attend local community events or workshops related to waste management and recycling. This will not only help you meet potential colleagues but also give you insights into the community's needs.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and making a difference in Wirral.
We think you need these skills to ace Wirral Behaviour Change Officer
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the community and how your values align with ours at Wirral Council.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for specific examples of how you've influenced behaviour change or worked in waste management, so don’t hold back!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly and easily.
Apply Through Our Website:Remember, the best way to apply is through our website! It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need to complete your application successfully.
How to prepare for a job interview at Wirral Jobs
✨Know Your Stuff
Make sure you brush up on your knowledge of waste management and recycling. Familiarise yourself with Wirral Council's environmental priorities and any recent initiatives they've launched. This will show that you're genuinely interested in the role and ready to contribute.
✨Engage with Confidence
As a Behaviour Change Officer, you'll be engaging directly with residents. Practice your communication skills and think about how you can adapt your approach for different audiences. Role-play scenarios with a friend to build your confidence in handling challenging situations.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've managed a varied workload or delivered projects successfully. Be ready to discuss how you prioritised tasks and met deadlines, as this will demonstrate your strong organisational skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming projects, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
