Quality & Contracts Officer

Wirral Council is a place where you can genuinely make a difference, guided by strong organisational values that shape everything we do. Our values - ambitious, professional, resident‑focused and accountable, act as our organisational DNA, influencing how we work, lead and support one another every day. We take pride in delivering great services, acting with integrity, building positive relationships, and always putting residents first, creating a supportive and inclusive culture where everyone can “be the best we can be”. With our beautiful surroundings, ambitious future plans, and a commitment to empowering staff to #BeTheDifference, Wirral Council offers an inspiring environment to grow your career and make a lasting impact.

About the role: Wirral Council is responsible for delivering high‑quality, personalised care and support across all service provision. This role will contribute to fulfilling this statutory responsibility by helping to shape, develop, and sustain an efficient and effective Community Care Market, with a strong and continual focus on quality improvement. The successful candidate will play a key role in delivering this programme of work across Wirral, working closely with care providers, health partners, and Adult Social Care operational teams to support and strengthen the Community Care Market. The role requires strong leadership, collaboration, and excellent interpersonal skills, with the ability to engage, influence, and maintain effective working relationships with a broad range of internal and external stakeholders. A key priority will be to assess the quality of care delivered by Adult Social Care providers, promoting a culture of continuous quality improvement and supporting providers to improve outcomes, resilience, and long‑term sustainability. The role will also include some contractual responsibilities, such as analysing and monitoring performance data and overseeing providers rated as low or medium risk through the RAG framework.

About the candidate: The successful candidate will demonstrate energy, resilience, and a positive, can‑do attitude in a fast‑paced environment where priorities and ways of working continue to evolve. They will be flexible, highly organised, and an effective communicator, with the ability to manage their own workload confidently while balancing competing priorities. You will be comfortable working within a hybrid working model, able to work autonomously as well as collaboratively as part of a wider team. You will have experience of working to defined targets, analysing and interpreting information, exercising sound professional judgement, and communicating clearly and effectively with customers, providers, and a wide range of stakeholders.

If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on info@involvenorthwest.org.uk or contact 0151 644 4500 or 0151 652 4349. If you’re already a Wirral Council employee, as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience.

Working at Wirral: You’ll also want to know what it’s like to work here so, as a start: Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave. We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing and investing in our people. We have a range of staff benefits including staff discounts, enrolment into the local government pension scheme (an excellent defined benefit scheme), immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays. We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities. Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us. We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process.

Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies. It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances. Applications will be accepted until midnight on the closing date. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed. All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page. The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now. We do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.

How to apply: Please apply online by clicking the link below.