At a Glance
- Tasks: Manage complex cases and support colleagues in maximising revenue for the Council.
- Company: Join Wirral Council, where your work genuinely makes a difference.
- Benefits: Enjoy flexible working, competitive salary, and 28 days annual leave plus public holidays.
- Other info: Hybrid working environment with excellent career growth opportunities.
- Why this job: Be part of a supportive team that values your contributions and promotes inclusivity.
- Qualifications: Strong communication skills and experience managing complex workloads are essential.
The predicted salary is between 30000 - 40000 £ per year.
Wirral Council is a place where you can genuinely make a difference, guided by strong organisational values that shape everything we do. Our values, ambitious, professional, resident-focused and accountable, act as our organisational DNA, influencing how we work, lead and support one another every day. We take pride in delivering great services, acting with integrity, building positive relationships, and always putting residents first, creating a supportive and inclusive culture where everyone can “be the best we can be”. With our beautiful surroundings, ambitious future plans, and a commitment to empowering staff to #BeTheDifference, Wirral Council offers an inspiring environment to grow your career and make a lasting impact.
The Revenues and Benefits Service has an exciting opportunity to recruit two new Collection & Recovery Processing Specialists within the Debt and Income Maximisation Team. This is an exciting time to join us as we develop and strengthen our teams, supporting colleagues’ growth through flexible working in an inclusive and open environment.
About the Role:
The successful candidate will work within the Debt and Recovery Teams, taking responsibility for managing complex cases and supporting colleagues to maximise revenue for the Council. You will respond to service queries and handle complaints and enquiries within agreed deadlines, ensuring a high standard of service delivery. You will join a dedicated team, working with skilled managers to deliver an ambitious programme of change focused on continuous improvement and high-quality services, while providing strong leadership and direction. This role offers hybrid working, with a mix of home and office-based work. You will have a contractual work base and attend as required, supported by technology that enables effective remote working and collaboration.
About the Candidate:
We are looking for a motivated individual who thrives in a fast-paced environment and is committed to delivering excellent service. You will have experience managing complex workloads, strong communication skills, and the ability to handle sensitive enquiries effectively. You will be organised, able to meet deadlines, and confident supporting colleagues. A proactive and adaptable approach is essential, along with a strong commitment to teamwork and making a positive difference in an inclusive environment.
Should you require any further information about the role, please email gemmagirling@wirral.gov.uk. This post is subject to a Basic DBS check. Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.
Working at Wirral, you’ll also want to know what it’s like to work here so, as a start: Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave. We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing and investing in our people. We have a range of staff benefits including staff discounts, enrolment into the local government pension scheme (an excellent defined benefit scheme), immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays. We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities. Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.
If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact recruitment@wirral.gov.uk. Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies. It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances. Applications will be accepted until midnight on the closing date. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed. All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page. The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now. We do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.
How to apply: Please apply online by clicking the link below.
Collection & Recovery Specialist employer: Wirral Jobs
Wirral Council is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive and inclusive culture where every voice is valued. With a commitment to flexible working arrangements, competitive benefits including a generous leave package and a strong local government pension scheme, employees are empowered to thrive while making a meaningful impact in the community. Join us in a beautiful location with ambitious future plans, where you can truly #BeTheDifference.
StudySmarter Expert Advice🤫
We think this is how you could land Collection & Recovery Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wirral Council on LinkedIn. Ask them about their experiences and any tips they might have for your application process. Personal connections can give you insights that make a real difference.
✨Tip Number 2
Prepare for the interview by researching Wirral Council's values and recent projects. Show us how your skills align with our mission to put residents first. Tailor your responses to reflect our commitment to accountability and professionalism.
✨Tip Number 3
Practice common interview questions, especially those related to handling complex cases and delivering excellent service. We want to see how you approach challenges and support your colleagues, so be ready to share specific examples from your past.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression. Reiterate your enthusiasm for the role and how you can contribute to the team’s success at Wirral Council.
We think you need these skills to ace Collection & Recovery Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how you connect with our values and how you can contribute to making a difference at Wirral Council.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who thrives in a fast-paced environment, so give us examples that showcase your ability to manage complex workloads.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the Collection & Recovery Specialist role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details correctly and gives you access to all the information you need about the role.
How to prepare for a job interview at Wirral Jobs
✨Understand the Values
Before your interview, take some time to really understand Wirral Council's values: ambitious, professional, resident-focused, and accountable. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Communication Skills
As a Collection & Recovery Specialist, strong communication is key. Prepare to discuss how you've effectively handled sensitive enquiries or complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to maintain professionalism under pressure.
✨Demonstrate Teamwork
This role requires a collaborative approach, so be prepared to talk about your experience working in teams. Share examples of how you've supported colleagues or contributed to team goals, especially in fast-paced environments. Highlight your adaptability and proactive nature in these situations.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! This shows your interest in the role and the organisation. Consider asking about the team's current projects or how they measure success in the Debt and Income Maximisation Team. It’s a great way to demonstrate your enthusiasm and commitment to making a positive difference.
