Wirral Behaviour Change Officer

Internal Vacancy - Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies. This job may be suitable as a secondment opportunity for internal candidates wishing to gain experience in a higher or different role. Managers and applicants must note that all secondments are subject to agreement between the relevant departments and therefore the recruiting manager must speak with HR before offering a job on a secondment basis.

Wirral Borough Council is seeking a motivated and confident Behaviour Change Officer to help drive positive recycling and waste behaviours across the borough. This is a front‑facing, community‑focused role where you will engage directly with residents, households and stakeholders to increase recycling, reduce contamination and minimise residual waste. Using a mix of education, engagement, data insight and soft enforcement, you will play a key role in supporting the Council’s environmental priorities and improving service outcomes.

Key responsibilities:

• Proactively visit and engage with households and stakeholder groups to encourage positive recycling and waste behaviours.
• Carry out bin checks, issue bin stickers, report broken or additional bins and address contaminated bins.
• Undertake waste load sampling to assess contamination levels and challenge results where appropriate.
• Respond to customer enquiries and complaints in a timely and professional manner.
• Prepare and deliver education sessions and presentations on recycling and waste to schools, community groups, landlords and council employees.
• Support the implementation of new recycling and waste initiatives.
• Work closely with Waste Management teams and Corporate Communications to support campaigns and publicity.
• Analyse data and contribute to performance monitoring and reporting.
• Explain waste enforcement policies to residents and raise instances of non‑compliance where required.

About the candidate:

You will be confident, approachable and persuasive, with the ability to influence behaviour change in a respectful and constructive way. You will bring:

• Knowledge and experience of waste management, recycling or environmental services.
• Excellent communication and customer service skills, with the ability to adapt your approach for different audiences.
• The confidence to deal with challenging situations and undertake soft enforcement activity.
• Strong organisational skills with the ability to manage a varied workload.
• Good IT skills, including the use of databases, Excel and reporting tools.
• The ability to analyse information and recommend practical solutions.
• A commitment to delivering high‑quality public services and living the Council’s values.
• A full driving licence is required, and you must be able to travel across the borough.

Qualifications and experience:

• Educated to degree level or equivalent, or educated to GCSE/A‑level standard with relevant experience.
• Experience working in waste collection, recycling or street cleansing is desirable.
• Experience of project delivery and performance monitoring is an advantage.

In the first instance, and for an informal chat or more information about the role, please contact Terry Hendy, Area Manager (Streetscene) at terryhendy@wirral.gov.uk.

This post is subject to an Enhanced DBS check, including a check of the relevant Barred List(s). The Safer Recruitment & Employment Policy and the Disclosures for Recruitment Procedure can be found at: https://www.wirral.gov.uk/jobs-and-training/job-vacancies/safer-recruitment-and-employment.

It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances. Applications will be accepted until midnight on the closing date. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed. All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page. The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.

How to apply: Please apply online by clicking the link below.