Internal Vacancy - Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.
*This job may be suitable as a secondment opportunity for internal candidates wishing to gain experience in a higher or different role. Managers and applicants must note that all secondments are subject to agreement between the relevant departments and therefore the recruiting manager must speak with HR before offering a job on a secondment basis.*
Team Leader – Facilities Support & Helpdesk
About the Role:
We are seeking an experienced and motivated Help Desk Team Leader to lead the day-to-day operation of our Facilities Support and Help Desk service within Asset Management. You will manage a team responsible for coordinating maintenance requests, raising orders, processing payments, and ensuring that Council buildings remain safe, secure, and fully operational.
About the Candidate:
The successful candidate will work closely with colleagues, contractors, schools, and Council departments to ensure building faults and service requests are logged, prioritised, and resolved efficiently. You will provide leadership and support to Help Desk staff, oversee performance, and play a key role in maintaining excellent customer service and effective service delivery.
This is an exciting opportunity to contribute to the ongoing development of the Council's Facilities Management service, particularly as we continue to embed the Corporate Landlord Model. The role requires strong organisational skills, experience of managing teams and resources, and the ability to build positive working relationships with a wide range of stakeholders.
In the first instance, and for an informal chat or more information about the role, please contact Neil Corser, Senior Manager - neilcorser@wirral.gov.uk
As part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@wirral.gov.uk
It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.
Applications will be accepted until midnight on the closing date.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.
Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.
All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page.
The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.
How to apply
Please apply online by clicking the link below
