Leisure Assistant

Leisure Assistant

Full-Time 20000 - 25000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Ensure leisure facilities are safe and enjoyable while delivering top-notch customer service.
  • Company: Join Wirral Council and be part of a community-focused team.
  • Benefits: Enjoy flexible hours, competitive pay, and a supportive work environment.
  • Other info: Opportunities for growth and development in a diverse and inclusive workplace.
  • Why this job: Make a real difference in your community while gaining valuable experience.
  • Qualifications: Must have a current RLSS Pool Lifeguarding qualification and a passion for customer service.

The predicted salary is between 20000 - 25000 £ per year.

There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.

Active Wirral is seeking motivated and customer‑focused Leisure Assistants to join our dedicated teams across several of our leisure centres. You will be based initially at one of our sites, with opportunities to work across the wider service. We are looking for individuals who are professional, ambitious, accountable and committed to delivering excellent customer service. You will play a key role in ensuring our leisure facilities remain safe, welcoming and enjoyable for all users.

Key tasks of the role include:

  • Providing lifeguard duties across designated swimming pools.
  • Regularly patrol the gym area on rota and ensure all areas of the leisure facility and machines are clean and in good working order.
  • Ensure all areas are fit for purpose and report all defects to Line Manager.
  • To undertake general cleaning and labouring duties as required.
  • Regularly patrol outside facilities, collect tickets and supervise outside changing facilities including the issue of keys for changing areas.
  • An understanding of and an ability to deliver excellent customer service.
  • All Leisure Assistants must participate in on-going training programmes.

A current Royal Life Saving Society (RLSS) Pool Lifeguarding qualification is an essential requirement for this post. Candidates should be willing to work flexible hours and shift patterns across all leisure centres which may include evenings and weekends.

This post requires a DBS check. The Safer Recruitment & Employment Policy and the Disclosures for Recruitment Procedure can be found at: Safer Recruitment & Employment. Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.

If you’re already a Wirral Council employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience.

Working at Wirral, you’ll also want to know what it’s like to work here so, as a start: Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave. We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do.

We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays. We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities. We embrace diversity in our workforce and recognise it is critical to our success.

If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible, please contact recruitment@wirral.gov.uk.

Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies. Applications will be accepted until midnight on the closing date. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.

Leisure Assistant employer: Wirral Jobs Internal

Joining Wirral Council as a Leisure Assistant means becoming part of a dynamic team dedicated to enhancing community wellbeing and delivering exceptional service. With a strong commitment to employee development, flexible working arrangements, and a culture that values diversity and inclusion, you will find ample opportunities for personal and professional growth while contributing to the positive impact on our residents' lives. Enjoy a comprehensive benefits package, including generous leave, pension contributions, and a supportive work environment that prioritises staff wellbeing.
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Contact Detail:

Wirral Jobs Internal Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Leisure Assistant

✨Tip Number 1

Get to know the leisure centres! Visit The Oval, Guinea Gap, and Leasowe Leisure Centre to familiarise yourself with the environment. This will help you feel more confident during interviews and show your genuine interest in the role.

✨Tip Number 2

Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips about the application process and what it’s really like to work at Wirral Council.

✨Tip Number 3

Prepare for the interview by practising common questions related to customer service and safety. Think about scenarios where you’ve gone above and beyond for customers, as this is key for a Leisure Assistant role.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest updates and opportunities directly from us.

We think you need these skills to ace Leisure Assistant

Customer Service
Lifeguard Qualification
Health and Safety Awareness
Cleaning and Maintenance Skills
Patrolling Skills
Communication Skills
Teamwork
Flexibility
Supervisory Skills
Problem-Solving Skills
Accountability
Professionalism
Adaptability

Some tips for your application 🫡

Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering excellent customer service and making a difference in our community.

Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any lifeguarding qualifications or customer service roles you've had before – we love seeing how you fit into our vision!

Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the Leisure Assistant role.

Apply Through Our Website: Don't forget to submit your application through our official website! It's the best way to ensure we receive your details and can consider you for the position. Plus, it’s super easy to do!

How to prepare for a job interview at Wirral Jobs Internal

✨Know Your Role

Before the interview, make sure you understand the key responsibilities of a Leisure Assistant. Familiarise yourself with lifeguard duties, customer service expectations, and the importance of maintaining a safe environment. This will help you demonstrate your knowledge and enthusiasm for the role.

✨Showcase Your Customer Service Skills

Since delivering excellent customer service is crucial, think of examples from your past experiences where you went above and beyond for customers. Be ready to discuss how you would handle difficult situations or complaints, showing that you can keep a cool head under pressure.

✨Prepare Questions

Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.

✨Be Flexible and Positive

The job requires flexibility in working hours, so be prepared to discuss your availability. Approach the interview with a positive attitude, showcasing your willingness to adapt and contribute to the team. A can-do mindset can set you apart from other candidates!

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