Duty Officer

Duty Officer

Full-Time 27051 - 29510 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Supervise leisure facilities, ensuring high service standards and day-to-day operations.
  • Company: Active Wirral, a community-focused organisation dedicated to enhancing local leisure services.
  • Benefits: Competitive salary, opportunities for professional development, and a dynamic work environment.
  • Why this job: Join a vibrant team and make a positive impact on community health and wellbeing.
  • Qualifications: Supervisory experience and a passion for customer service in leisure settings.
  • Other info: Flexible working hours across multiple sites with excellent career growth potential.

The predicted salary is between 27051 - 29510 Β£ per year.

Internal Vacancy - Please note that in accordance with the Council's policy employees who are in a formal redeployment situation will be considered in the first instance for all vacancies. This job may be suitable as a secondment opportunity for internal candidates wishing to gain experience in a higher or different role. Managers and applicants must note that all secondments are subject to agreement between the relevant departments and therefore the recruiting manager must speak with HR before offering a job on a secondment basis.

Active Wirral are seeking to recruit Leisure Duty Officers who will supervise leisure facilities as directed with particular attention given to a high standard of service delivery. The Duty Officer will be responsible for day-to-day operation of the leisure centres including health and safety, customer care, financial procedures and leading and managing subordinate staff. Each Duty Officer post will work to agreed responsibilities within leisure centres which will include fitness, catering, tennis, active play and outdoor activities.

You will be required to work on a rota basis over seven days per week which will include weekends and unsocial hours. You will also be required to work across multiple sites, having the ability to travel across the Borough to support the needs of the leisure service as and when required.

We would like to hear from you if you have suitable supervisory knowledge and experience! The post holder will operate and supervise a leisure centre adhering to health and safety procedures whilst developing opportunities to enhance the customer experience, supporting the leisure manager and team leaders to increase income and maximise efficiencies.

For more information or an informal discussion regarding this vacancy please contact one of our Deputy Operations Managers – Joe Wilson on email or Neil Price. Interviews to be held on Friday 21st November 2025.

As part of our Talent Strategy we are committed to strengthening opportunities for our people to learn, grow, progress and thrive. It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance package unless in exceptional circumstances. Applications will be accepted until midnight on the closing date. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed. All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page. The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.

Please apply online by clicking the link below.

Duty Officer employer: Wirral Jobs Internal

Active Wirral is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where staff can thrive in their roles as Duty Officers. With a commitment to high standards of service delivery across multiple leisure facilities, employees benefit from diverse experiences and opportunities to enhance customer satisfaction while working in a dynamic environment. The council's focus on internal redeployment and secondment opportunities further underscores its dedication to fostering career advancement within the organisation.
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Contact Detail:

Wirral Jobs Internal Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Duty Officer

✨Tip Number 1

Get to know the role inside out! Familiarise yourself with the key responsibilities of a Duty Officer, like health and safety procedures and customer care. This way, you can confidently discuss how your experience aligns with what they're looking for.

✨Tip Number 2

Network like a pro! Reach out to current or former employees in similar roles. They can give you insider tips on what the hiring managers value most and might even put in a good word for you!

✨Tip Number 3

Prepare for the interview by practising common questions related to supervisory roles in leisure facilities. Think about scenarios where you've successfully managed teams or improved customer experiences, as these will be key talking points.

✨Tip Number 4

Don't forget to apply through our website! It’s the best way to ensure your application is seen. Plus, it shows you're serious about the opportunity and following the right channels.

We think you need these skills to ace Duty Officer

Supervisory Skills
Health and Safety Procedures
Customer Care
Financial Procedures
Team Leadership
Operational Management
CCTV Monitoring
Incident Reporting
Public Safety
Access Control
Problem-Solving Skills
Communication Skills
Adaptability
Time Management

Some tips for your application 🫑

Show Off Your Experience: Make sure to highlight any supervisory experience you have in leisure or similar environments. We want to see how you've managed teams and ensured high standards of service delivery.

Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the specific requirements of the Duty Officer role. We love it when candidates show they’ve done their homework.

Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforward answers that get right to the heart of your qualifications and experiences.

Apply Through Our Website: Remember, applications can only be accepted through our Jobs page. So, make sure you apply online and don’t miss out on this opportunity to join our team!

How to prepare for a job interview at Wirral Jobs Internal

✨Know Your Role Inside Out

Make sure you thoroughly understand the responsibilities of a Duty Officer. Familiarise yourself with the day-to-day operations of leisure centres, including health and safety protocols, customer care, and financial procedures. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.

✨Showcase Your Supervisory Skills

Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you ensured high standards of service delivery and enhanced customer experiences. This will show that you have the supervisory knowledge and experience they’re looking for.

✨Be Ready for Scenario Questions

Expect to be asked how you would handle specific situations, such as a health and safety incident or a customer complaint. Think through potential scenarios in advance and prepare your responses. This will demonstrate your problem-solving skills and ability to think on your feet.

✨Understand the Importance of Flexibility

Since the role requires working across multiple sites and on a rota basis, be prepared to discuss your availability and willingness to work weekends and unsocial hours. Showing that you are adaptable and committed to meeting the needs of the leisure service will make a positive impression.

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