At a Glance
- Tasks: Handle complex cases and support your team to maximise revenue for the Council.
- Company: Join a dedicated team within the Revenues and Benefits Service.
- Benefits: Enjoy hybrid working, professional development, and a focus on staff wellbeing.
- Other info: Opportunities for growth and continuous improvement in a fast-paced setting.
- Why this job: Make a real difference in a supportive environment while developing your skills.
- Qualifications: Organised, proactive, with excellent communication and problem-solving skills.
The predicted salary is between 24750 - 30250 £ per year.
Internal Vacancy - Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies. This job may be suitable as a secondment opportunity for internal candidates wishing to gain experience in a higher or different role. Managers and applicants must note that all secondments are subject to agreement between the relevant departments and therefore the recruiting manager must speak with HR before offering a job on a secondment basis.
The Revenues and Benefits Service has an exciting opportunity to recruit 2 new Collection & Recovery Processing Specialists on a fixed-term contract, within the Debt and Income Maximisation Team.
About the Role: The successful candidate will be working within the Debt and Recovery Teams, responsible for handling complex cases and providing support to their subordinates to maximise revenue for the Council. In addition, you will respond to service queries as instructed by your team leader and deal with complaints/enquiries within your service area to an appropriate deadline. You can expect to join a highly dedicated team and work with skilled and committed managers to take forward our ambitious and exciting changing programme. Focused on continuous improvement and quality services, you will work in a supportive environment and provide strong leadership to your team, giving stability, direction, and energy to the service and making a difference. We have embraced new ways of working, and hybrid working between home and office will be a feature of this role. You will be given a nominated contractual work base and will be required to commute to this work base when necessary. Our technology platform and equipment allow you to connect and collaborate remotely, which requires good connectivity. This will be discussed during the recruitment process if support is required.
About the Candidate: You are an organised and proactive professional with excellent communication and problem-solving skills. You have experience handling complex casework, managing competing priorities, and delivering excellent customer service. You are confident dealing with sensitive situations, supporting colleagues, and working to deadlines in a fast-paced environment. A collaborative approach, strong attention to detail, and a commitment to achieving positive outcomes for customers and the Council will help you succeed in this role. A positive attitude towards learning, development, and continuous improvement is essential.
You will find more details about the role in the job description and what we are looking for from you in the person specification. In return, we believe in ensuring staff are well looked after; staff wellbeing is a priority for us and regularly promoted, as are professional support and continuous professional development.
If you have any questions regarding the role, please contact Lauren Reddington on email: laurenreddington@wirral.gov.uk or Antoinette Cosgrove on email: AntoinetteCosgrove@wirral.gov.uk. As part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@wirral.gov.uk.
It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances. Applications will be accepted until midnight on the closing date. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed. All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page. The job description and other supporting documents will not be accessible once the vacancy closing date has passed, so if a copy is required you should download it now.
How to apply: Please apply online by clicking the link below.
Collection & Recovery Officer employer: Wirral Jobs Internal
Joining Wirral Council means becoming part of a dynamic team dedicated to making a real difference in the community. With a strong focus on employee wellbeing, professional development, and an inclusive culture, we offer a supportive environment where your contributions are valued. Enjoy benefits like flexible working arrangements, generous leave, and a commitment to recognising and rewarding your efforts as you help shape the future of education for children and young people in our area.
StudySmarter Expert Advice🤫
We think this is how you could land Collection & Recovery Officer
✨Get Involved in Financial Networks
Join local financial associations or forums where you can connect with professionals in financial-controlling. Networking events often lead to temporary positions, as companies look for quick hires when they need extra hands.
✨Showcase Your Skills on Temporary Job Boards
Focus on platforms that specifically cater to temporary roles in finance. Sites like Reed or Totaljobs often list short-term gigs that are perfect for getting your foot in the door, and you can apply directly through our website for roles at Wirral Jobs Internal.
✨Leverage Your Uni's Career Services
If you're still in university, tap into your career services for internship or temporary job placements. They often have insider info on companies like Wirral Jobs Internal looking for temporary financial support, and they might help you polish your pitch.
✨Flexible Availability is Key
For temporary positions in financial-controlling, your availability can make a huge difference. Highlight your willingness to start immediately or work irregular hours when speaking to employers. This flexibility can land you that sought-after role!
We think you need these skills to ace Collection & Recovery Officer
Some tips for your application 🫡
Show Off Your Academic Aces:In the financial controlling game, grades and relevant certifications can make a significant difference. Be sure to highlight your academic achievements, like finance-related coursework and any professional certifications you’ve got on your CV that show you’re clued up in this area. It’s all about demonstrating that you’re not just good at numbers but also know your stuff!
Quantify Your Achievements:When applying for a temporary role in financial controlling, make sure your CV reflects any previous experience with real, measurable outcomes. Use numbers to showcase your past successes, like percentage improvements in budgeting or cost savings you’ve achieved in previous roles. This not only gives us insights into your capabilities but also tells us you're results-driven.
Personalise Your Application:We love seeing applicants who take the time to tailor their applications! In your cover letter, mention why you’re particularly interested in the temporary role with Wirral Jobs Internal and how your specific skills and experiences align with the job. Show us that you see this role as an opportunity to contribute, even if it's for a short stint!
Flexibility is Key:Since this is a temporary position, make sure to highlight your availability in your application. We’re interested in knowing how soon you can start and if you’re open to working flexible hours. This shows us your eagerness to jump right in and adapt to the dynamic needs of our team at Wirral Jobs Internal.
How to prepare for a job interview at Wirral Jobs Internal
✨Get Hands-On with Financial Tools
Being in financial controlling means you’ll likely be working with various software like Excel, Power BI, or even SAP. Make sure you brush up on these tools and prepare to discuss your experience using them. Being able to reference specific projects or analyses where you employed these programs will definitely give you an edge.
✨Prepare for Technical Financial Questions
Expect scenario-based questions where you might need to analyse financial statements or suggest budgetary strategies during the interview. Practising common financial concepts like variance analysis or cost control measures will not only boost your confidence but also prove your suitability for the role.
✨Show Your Flexibility and Adaptability
As this is a temporary position, the interviewers will want to see that you can hit the ground running. Be sure to highlight any previous short-term roles or projects where you successfully adapted to new environments quickly – this will showcase your readiness to tackle challenges head-on.
✨Highlight Your Commitment to Precision
In financial controlling, attention to detail is absolutely crucial. Be ready to provide examples from your past work that demonstrate your ability to spot discrepancies and ensure accuracy in financial reporting. Your precision could be the factor that sets you apart in a temporary role like this one!
