Central Advice and Duty Team (CADT) Team Leader

Internal Vacancy - Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies. This job may be suitable as a secondment opportunity for internal candidates wishing to gain experience in a higher or different role. Managers and applicants must note that all secondments are subject to agreement between the relevant departments and therefore the recruiting manager must speak with HR before offering a job on a secondment basis.

Central Advice and Duty Team (CADT) Team Leader - Permanent 36 hours

Are you an inspiring leader with a passion for making a positive impact in adult social care? We’re looking for a motivated and forward-thinking Team Leader to join Wirral Council’s Central Advice and Duty Team (CADT) - the front door to our adult social care services. This is an exciting opportunity to lead a high-performing team at the heart of our response to residents, professionals, and partners seeking advice, support, or safeguarding interventions.

About the Role:

• Lead day-to-day operations of our telephone-based referral and advice service.
• Ensure the smooth flow of referrals, accurate information recording, and efficient triaging of enquiries from the public, professionals, and partner agencies.
• Provide strong, supportive leadership, shaping a positive, engaged, and high-performing team culture.
• Play a key role in service development, identifying opportunities to improve processes, enhance quality, and strengthen our ‘front door’ approach.
• Manage staff recruitment, supervision, performance, and wellbeing.
• Work closely with external partners, including health and emergency services.
• Handle escalations, complex queries, complaints, and incident reviews.
• Support the implementation of new systems and ensure the team uses IT tools effectively, including Liquidlogic.

This role is central to ensuring adults in Wirral receive timely, compassionate, and effective support from the first point of contact.

About the candidate:

• We’re looking for someone who is an experienced leader with a proven ability to motivate, coach, and develop staff.
• Thrives in a fast-paced, dynamic environment and enjoys problem-solving.
• Has excellent communication skills with the ability to manage sensitive and complex information confidently.
• Brings experience in service delivery, change management, or team leadership within health, social care, or similar settings.
• Is confident using data, systems, and digital tools to inform decision making.
• Understands and promotes equality, diversity, and inclusion.
• Shows resilience, empathy, and a commitment to delivering high-quality public services.

For further information about the role or for an informal chat, please email michaelareid@wirral.gov.uk

As part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@wirral.gov.uk

This post is subject to an Enhanced DBS check, including a check of the relevant Barred List(s). The Safer Recruitment & Employment Policy and the Disclosures for Recruitment Procedure can be found at: https://www.wirral.gov.uk/jobs-and-training/job-vacancies/safer-recruitment-and-employment

It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.

Applications will be accepted until midnight on the closing date. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed. All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page. The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.

How to apply: Please apply online by clicking the link below.