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- Tasks: Support clinical services with admin tasks and help make a difference for patients and families.
- Company: Wirral Hospice St John’s, dedicated to providing free care for those with life-limiting illnesses.
- Benefits: Competitive salary, hands-on experience, and potential for a permanent role after the apprenticeship.
- Why this job: Join a compassionate team and gain valuable skills while supporting those in need.
- Qualifications: 5 GCSEs at grade 4/C or above, including English and Maths.
- Other info: Dynamic environment with opportunities for personal growth and development.
The predicted salary is between 14723 - 23810 £ per year.
We have an exciting opportunity for someone looking to start a career in clinical administration / support role. We are looking for a proactive person to join our clinical admin team. You’ll gain hands‑on experience across different clinical areas, learning a range of skills to help keep things running smoothly and make a real impact on patients and their families.
Wirral Hospice St John’s provides free care and support for adult patients with life‑limiting illnesses. The care we offer is based around what is important to them, meeting the holistic needs of our patients – physical, psychological, social and spiritual – and supporting their loved ones and carers without discrimination. Families are at the heart of everything we do.
Main duties of the job
The role will provide administrative support across hospice clinical services, working with staff, volunteers and service users.
Through a calm and professional approach this role will help deliver the smooth running of services, supporting service users’ needs.
You will be dealing with telephone calls, e‑mails and face‑to‑face contact with staff, volunteers and service users, ensuring enquiries are dealt with in an efficient and supportive manner.
- Learn the various aspects of clinical administrative support within the hospice.
- Liaise with other agencies, departments and official bodies to assist in providing a high‑quality, efficient service.
- Act as an ambassador for the hospice and promote its services.
- Provide administrative support (filing, scanning, photocopying, producing letters/documents).
- Accurately input, retrieve and collect data using the hospice computer systems.
- Work confidentially with clinical computer systems and electronic patient records, including retrieving, uploading and inputting information that may contain details and images of severe illnesses.
- Deal with face‑to‑face and telephone enquiries, convey messages and transfer calls as necessary while maintaining confidentiality at all times.
- Receive and process incoming and outgoing e‑mails and mail.
- Communicate effectively and liaise with other professionals in a clear, concise and professional manner.
- Taken‑care phone calls from bereaved families and distressed patients, dealing with them empathetically and professionally.
- Attend all apprenticeship programme sessions, meet deadlines for assignments and assessments.
- Raise any concerns about progress in the apprenticeship programme with the supervising Patient and Family Support Services Manager.
- Engage in regular supervision and workload management meetings with the supervising manager.
- Complete and maintain all mandatory training.
- Achieve training and development requirements identified in the annual appraisal process.
Additional tasks may be required and will be provided upon induction.
About us
Wirral Hospice St John’s provides free care and support for adult patients with life‑limiting illnesses. The care we offer is based around what is important to them, meeting the holistic needs of our patients – physical, psychological, social and spiritual – and supporting their loved ones and carers without discrimination.
Job responsibilities
Job title: Apprentice Clinical Administrator
Annual Salary: £14,723 – £23,810 per annum (national minimum wage for your age)
Location: Hospice
Contract: Fixed term for the duration of the apprenticeship, with permanent role upon successful completion of the course.
Interviews: Tuesday 25th November 2025
Skills, qualifications and qualities required:
- Desire to learn and develop.
- Effective written and verbal communication skills.
- Ability to relate to a wide range of people.
- Organised and attention to detail.
- Competent keyboard and computer literacy skills.
- Work independently as well as part of a team.
Qualifications
- Minimum of 5 GCSEs at grade 4/C or above to include English and Maths – or Functional Skills equivalent. If no Maths GCSE, Functional Skills in Maths will be offered and needs to be achieved alongside apprenticeship.
COMPETENCIES AND KNOWLEDGE
- Keyboard and computer literacy skills; Understanding of Confidentiality.
- Microsoft Office skills or similar; Knowledge of healthcare record systems.
PERSONAL ATTRIBUTES
- Learn and develop; support the work and care of the hospice; willingness to seek help when needed; ability to produce high quality work; prioritise work; work independently as well as part of a team; confidently interact with service users and professionals; remain calm and understanding in challenging situations.
- Treat others politely and with dignity; work equitably; work with honesty, integrity and flexibility; support the organisation in an organised and efficient way.
- Ability to communicate well with people who are distressed.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) is required to check for any previous criminal convictions.
National minimum wage for your age: £14,723 – £23,810 a year.
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Apprentice Clinical Adminstrator employer: Wirral Hospice St John’s
Contact Detail:
Wirral Hospice St John’s Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Clinical Adminstrator
✨Tip Number 1
Get to know the hospice! Research Wirral Hospice St John’s and understand their mission. This will help you connect with the team during interviews and show that you're genuinely interested in their work.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and families, being able to convey empathy and professionalism is key. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insights about the role and the culture at the hospice, plus it shows your initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities and updates directly from us.
We think you need these skills to ace Apprentice Clinical Adminstrator
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your enthusiasm for clinical administration! Share why you want to join Wirral Hospice St John’s and how you can contribute to our mission of supporting patients and their families.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any relevant experience or skills that match the job description, like your communication skills or ability to work under pressure. We want to see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be dealing with sensitive situations in this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Wirral Hospice St John’s
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Apprentice Clinical Administrator. Familiarise yourself with the key duties mentioned in the job description, such as handling enquiries and supporting service users. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Communication Skills
Since effective communication is crucial in this role, prepare examples of how you've successfully communicated in previous situations. Whether it's dealing with distressed individuals or collaborating with a team, be ready to share specific instances that highlight your ability to connect with others empathetically and professionally.
✨Demonstrate Your Organisational Skills
Being organised is key in clinical administration. Think of times when you've managed multiple tasks or prioritised effectively. Bring these examples to the interview to show that you can handle the demands of the role while maintaining attention to detail and ensuring smooth operations.
✨Express Your Willingness to Learn
This apprenticeship is all about growth, so convey your eagerness to learn and develop new skills. Discuss any relevant training or experiences you've had that showcase your commitment to personal and professional development. Employers love candidates who are proactive about their learning journey!
