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- Tasks: Calculate and process Housing Benefit and Council Tax Reduction assessments.
- Company: Join Wirral Council, a supportive and inclusive workplace.
- Benefits: Enjoy staff discounts, health cover, and 28 days annual leave.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and ability to interpret legislation required.
- Other info: Great opportunities for continuous learning and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Local Taxation & Assessment Officer – Housing Benefits
Wirral Council invites applications for the Local Taxation & Assessment Officer – Housing Benefits role. This position supports the Revenues and Benefits Service in administering and processing Housing Benefit and Council Tax Reduction assessments, ensuring compliance with relevant legislation and guidance.
Key Responsibilities
- Calculate, record and process assessments for Housing Benefit and Council Tax Reduction, ensuring compliance with relevant legislation and guidance.
- Analyse and assess data to determine outcomes for benefit entitlements, including changes in entitlement.
- Deal with inbound and outbound contact with customers via telephone, email or letter.
- Work within well‑defined standard business processes to analyse information and perform more complex tasks.
- Contribute proactively to achieving statistical and qualitative performance targets.
- Assist in the development of the service.
- For Level 3 positions – demonstrate experience of relevant legislation, working procedures, and technical knowledge in handling Housing Benefit or Welfare Benefits; if not, show strong problem‑solving and decision‑making skills.
- For Level 3 – undertake visits as required.
Candidate Profile
Enthusiastic and highly motivated individuals with excellent interpersonal and communication skills. Ability to interpret legislation, make decisions and utilise IT systems to accurately record information. Experience working at pace is essential.
Working at Wirral
Wirral Council offers a range of staff benefits including staff discounts, an excellent pension scheme, health cover, family‑friendly initiatives and an annual leave package of 28 days plus public holidays. We promote an inclusive, engaged culture and support continuous learning and development.
Interview Dates
Interviews will be conducted during the week commencing 24 November 2025.
Contact
Please contact Cathy Chester (catherinechester@wirral.gov.uk) for further information. For help if you are a Wirral resident, unemployed or out of work, please contact Involve Northwest’s employment and skills team at info@involvenorthwest.org.uk or 0151 644 4500.
How to Apply
Apply online via the Wirral Council Jobs page. Applications are accepted until the vacancy closes; the position may be closed earlier if enough applications are received.
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Local Taxation & Assessment Officer - Housing Benefits employer: Wirral Council
Contact Detail:
Wirral Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Taxation & Assessment Officer - Housing Benefits
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities and requirements of the Local Taxation & Assessment Officer position. This way, you can tailor your approach during interviews and show that you're the perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to Housing Benefits and Council Tax Reduction. Think about how your past experiences align with the skills needed for this role, and don’t forget to have some examples ready to share.
✨Tip Number 3
Show off your communication skills! Since you'll be dealing with customers via phone, email, or letter, be ready to demonstrate your ability to communicate clearly and effectively. Maybe even role-play some scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on the closing date and make sure you submit everything on time. Good luck!
We think you need these skills to ace Local Taxation & Assessment Officer - Housing Benefits
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Local Taxation & Assessment Officer role. We want to see how you can contribute to the Revenues and Benefits Service!
Show Off Your Communication Skills: Since you'll be dealing with customers via various channels, it's crucial to demonstrate your excellent interpersonal and communication skills in your written application. Let us know how you handle inquiries and resolve issues!
Highlight Relevant Experience: If you've got experience with Housing Benefit or Welfare Benefits, make it shine! If not, focus on your problem-solving and decision-making skills. We love seeing how you tackle challenges head-on.
Apply Through Our Website: Don't forget to submit your application through the Wirral Council Jobs page. It's the easiest way for us to receive your application and get you into the process. Good luck!
How to prepare for a job interview at Wirral Council
✨Know Your Legislation
Make sure you brush up on the relevant legislation surrounding Housing Benefits and Council Tax Reduction. Understanding the key laws and guidelines will not only help you answer questions confidently but also show your commitment to the role.
✨Practice Your Communication Skills
Since you'll be dealing with customers via various channels, practice clear and concise communication. Role-play common scenarios with a friend or family member to get comfortable with explaining complex information in an easy-to-understand way.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about situations where you had to make decisions based on data analysis or customer interactions, as this will demonstrate your ability to handle the complexities of the job.
✨Familiarise Yourself with IT Systems
Get to grips with any relevant IT systems that may be used in the role. If you know what software or tools are commonly used for processing assessments, mention your experience with them during the interview to highlight your readiness for the position.
