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For Companies At a Glance
- Tasks: Calculate and process Housing Benefit and Council Tax Reduction assessments.
- Company: Join Wirral Council, a supportive and inclusive workplace.
- Benefits: Enjoy staff discounts, health cover, and 28 days annual leave.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and ability to interpret legislation required.
- Other info: Great opportunities for continuous learning and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.
Local Taxation & Assessment Processing Officer – Housing Benefits – Level 2 & 3.
About The Role
The Revenues and Benefits Service has an exciting opportunity to recruit several Local Taxation, Assessment, and Processing Officers at level 2 and level 3. The service is responsible for the administration, assessments and transactional processes in relation to Housing Benefit ensuring compliance with relevant legislation and guidance.
We are looking to recruit enthusiastic and highly motivated individuals, able to demonstrate excellent interpersonal and communication skills. The ability to interpret legislation to make decisions and utilise IT systems to accurately record information is essential as is the ability to work at pace.
About The Candidate
You can expect to join highly dedicated teams and work with skilled and committed managers to take forward our ambitious and exciting change programme. Focused on continuous improvement and quality services you will work in a supportive environment, with a strong leadership team, giving stability, direction and energy to the service and making a difference.
Level 2 and Level 3 Duties
- Calculate, record and process assessments for Housing Benefit and Council Tax Reduction ensuring compliance with relevant legislation and guidance
- Analyse and assess data / information to determine outcomes in relation to entitlement to benefits including changes in entitlement
- Deal with inbound and outbound contact with customers via telephone, email or letter
- Work to well defined standard business processes to analyse information and perform more complex tasks
- Be proactive in contributing to the achievement of statistical and qualitative performance targets
- Assist in the development of the service
For Level 3 positions, proven experience of relevant legislation, working procedures and technical knowledge in respect of Housing Benefit and/or Welfare Benefits is desirable however individuals able to demonstrate good problem solving and decision-making skills, with suitable transferable skills are encouraged to apply.
Additional Level 3 duties
- Analyse and assess data / information to determine outcomes in relation to entitlement to benefits including changes and more complex processes
- Ability to undertake visits as required.
Support and Contact
If you wish to discuss this role or require further information, please contact Ian Abbinnett, on email ianabbinnett@wirral.gov.uk
Interviews
Interviews to be held week commencing 24 th November 2025.
If you are a Wirral resident
If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on info@involvenorthwest.org.uk or contact 0151 644 4500 or 0151 652 4349.
Working at Wirral
You’ll also want to know what it’s like to work here so, as a start:
Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things, and behave.
We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing, and investing in our people.
We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.
We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.
Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.
We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible, please contact recruitment@wirral.gov.uk
Practicalities
Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.
It is Council policy not to re-appoint any employee who has left under the terms of the Council\’s Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.
Applications will be accepted until midnight on the closing date.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.
Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.
All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page.
The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.
We do not accept applications or CVs from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.
How To Apply
Please apply online by clicking the link below
#J-18808-Ljbffr
Local Taxation & Assessment Officer - Housing Benefits employer: Wirral Council
Contact Detail:
Wirral Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Taxation & Assessment Officer - Housing Benefits
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities and requirements of the Local Taxation & Assessment Officer position. This way, you can tailor your approach during interviews and show that you're the perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to Housing Benefits and Council Tax Reduction. Think about how your past experiences align with the skills needed for this role, and don’t forget to have some examples ready to share.
✨Tip Number 3
Show off your communication skills! Since you'll be dealing with customers via phone, email, or letter, be ready to demonstrate your ability to communicate clearly and effectively. Maybe even role-play some scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on the closing date and make sure you submit everything on time. Good luck!
We think you need these skills to ace Local Taxation & Assessment Officer - Housing Benefits
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Local Taxation & Assessment Officer role. We want to see how you can contribute to the Revenues and Benefits Service!
Show Off Your Communication Skills: Since you'll be dealing with customers via various channels, it's crucial to demonstrate your excellent interpersonal and communication skills in your written application. Let us know how you handle inquiries and resolve issues!
Highlight Relevant Experience: If you've got experience with Housing Benefit or Welfare Benefits, make it shine! If not, focus on your problem-solving and decision-making skills. We love seeing how you tackle challenges head-on.
Apply Through Our Website: Don't forget to submit your application through the Wirral Council Jobs page. It's the easiest way for us to receive your application and get you into the process. Good luck!
How to prepare for a job interview at Wirral Council
✨Know Your Legislation
Make sure you brush up on the relevant legislation surrounding Housing Benefits and Council Tax Reduction. Understanding the key laws and guidelines will not only help you answer questions confidently but also show your commitment to the role.
✨Practice Your Communication Skills
Since you'll be dealing with customers via various channels, practice clear and concise communication. Role-play common scenarios with a friend or family member to get comfortable with explaining complex information in an easy-to-understand way.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about situations where you had to make decisions based on data analysis or customer interactions, as this will demonstrate your ability to handle the complexities of the job.
✨Familiarise Yourself with IT Systems
Get to grips with any relevant IT systems that may be used in the role. If you know what software or tools are commonly used for processing assessments, mention your experience with them during the interview to highlight your readiness for the position.
