Community Safety Officer

Full-Time No home office possible

Community Safety Officer

We’re looking for a Community Safety Officer to join Wirral Council’s busy 24‑hour/365‑day Emergency Control Centre (ECC) as part of the Council’s commitment to community and public safety.

The ECC operates a state‑of‑the‑art enterprise grade 24/7-365 CCTV control room, integrated into Merseyside Police and linked via Airwave radio. Officers will proactively monitor the Council’s expanding network of public realm and premises CCTV cameras, respond to Emergency Help Point activations, fire and intruder alarm activations in Council buildings, monitor lone workers, provide call handling for the Council’s emergency duty social care teams outside of office hours and act as single point of out‑of‑hours contact for the Council for public safety matters and activation of the Council’s Emergency Plans. Officers will also deploy to public safety incidents, proactively and reactively attend anti‑social behaviour and crime locations, including deployment of a CCTV van; audit Public Rescue Equipment and water safety signage and provide a security presence at Council meetings. Officers have an engagement role supporting local communities as a visible presence providing reassurance, advice and guidance.

Officers will work closely with internal colleagues and external partners including Merseyside Police, Merseyside Fire & Rescue Service and HM Coastguard.

Qualifications

Both Security Industry Authority (SIA) Licenced for Public Space Surveillance (CCTV operation) and Security Guarding/Door Supervisor.
Training will be provided if applicants do not have these; this is an essential part of the role.
Current full‑financial driving licence.
Subject to a Disclosure and Barring Service (DBS) at Enhanced level and Non‑Police Personnel Level 2 (NPPV2F) clearance.

Shift Pattern

The current shift pattern is a download; officers are required to work the full rota which includes day, afternoon/evening and night shifts.

Contact

For an informal discussion about the role or any queries, please contact Billy Heggie (Team Leader – Emergency Control Centre, Community Safety) via email at williamheggie@wirral.gov.uk.

Working at Wirral

You’ll also want to know what it’s like to work here: we believe in ensuring staff are well looked after, staff wellbeing is a priority, we recognise and reward people for the great things they do and offer a range of benefits including staff discounts, an excellent pension scheme, life cover and ill‑health protection, a strong flexible working approach, hybrid working, family‑friendly initiatives and an annual leave package starting with 28 days plus public holidays. We have an inclusive, engaged culture where every voice is heard and diversity is championed. We encourage people from diverse backgrounds who share our values and commitment to inclusion to apply for roles with us.

If you’d like us to do anything differently during the recruitment process to make it barrier‑free and as accessible as possible, please contact recruitment@wirral.gov.uk.