At a Glance
- Tasks: Manage complex cases and support colleagues in maximising revenue for the Council.
- Company: Join a dedicated team within the Revenues and Benefits Service.
- Benefits: Enjoy flexible hybrid working, staff discounts, and 28 days annual leave.
- Other info: Opportunity for career growth in an inclusive and supportive workplace.
- Why this job: Make a positive impact while developing your skills in a fast-paced environment.
- Qualifications: Experience managing workloads and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting two Collection & Recovery Processing Specialists within the Debt and Income Maximisation Team in the Revenues and Benefits Service.
About the Role
As a Collection & Recovery Specialist you will work within the Debt and Recovery Teams, responsible for managing complex cases and supporting colleagues to maximise revenue for the Council. You will respond to service queries and handle complaints and enquiries within agreed deadlines, ensuring a high standard of service delivery. You will join a dedicated team, working with skilled managers to deliver an ambitious programme of change focused on continuous improvement and high-quality services, while providing strong leadership and direction. This role offers hybrid working, with a mix of home and office-based work. You will have a contractual work base and attend as required, supported by technology that enables effective remote working and collaboration.
Responsibilities
- Manage complex cases within the Debt and Recovery Teams.
- Respond to service queries and handle complaints and enquiries within agreed deadlines.
- Deliver a high standard of service delivery in line with Council expectations.
- Support colleagues to maximise revenue for the Council.
- Work within a dedicated team delivering continuous improvement and high-quality services.
About the Candidate
We are looking for a motivated individual who thrives in a fast-paced environment and is committed to delivering excellent service. You will have experience managing complex workloads, strong communication skills, and the ability to handle sensitive enquiries effectively.
Qualifications
- Experience managing complex workloads.
- Strong communication skills.
- Ability to handle sensitive enquiries effectively.
- Organised, able to meet deadlines, and confident supporting colleagues.
- Proactive and adaptable approach.
- Commitment to teamwork and making a positive difference in an inclusive environment.
Benefits and Working Conditions
Benefits include staff discounts, enrolment into the local government pension scheme, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives, and an annual leave package starting with 28 days leave plus public holidays.
Eligibility and Legal
This post is subject to a Basic DBS check. Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. We advise candidates who require sponsorship to evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.
Collection & Recovery Specialist employer: Wirral Council
Join our dedicated Debt and Income Maximisation Team as a Collection & Recovery Specialist, where you will be part of a supportive work culture that prioritises continuous improvement and high-quality service delivery. Enjoy the benefits of hybrid working, generous annual leave starting at 28 days, and a commitment to employee growth through training and development opportunities. With a focus on teamwork and inclusivity, we strive to make a positive impact in our community while providing a rewarding and flexible work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Collection & Recovery Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Collection & Recovery Specialist role.
✨Tip Number 2
Prepare for those interviews by researching the company and understanding their values. We want you to show how your skills in managing complex workloads and delivering high-quality service align with their goals. Practice common interview questions and think of examples that highlight your strong communication skills.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from your conversation to remind them why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and committed to making a positive difference in our inclusive environment.
We think you need these skills to ace Collection & Recovery Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with managing complex workloads and handling sensitive enquiries. We want to see how your skills align with the role of Collection & Recovery Specialist!
Show Off Your Communication Skills:Since strong communication is key for this role, don’t forget to showcase examples where you've effectively communicated in challenging situations. We love seeing how you handle service queries and complaints!
Highlight Teamwork Experience:We’re all about teamwork here at StudySmarter, so be sure to mention any experiences where you’ve supported colleagues or contributed to a team’s success. It’s all about making a positive difference together!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Wirral Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collection & Recovery Specialist. Familiarise yourself with the responsibilities mentioned in the job description, like managing complex cases and responding to service queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication skills are key for this role, prepare examples of how you've effectively handled sensitive enquiries or resolved complaints in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Team Spirit
This role requires a commitment to teamwork and supporting colleagues. Think of instances where you've collaborated successfully with others or contributed to a team project. Sharing these experiences will highlight your ability to work well within a dedicated team.
✨Be Ready for Change
The job involves delivering continuous improvement and adapting to change. Prepare to discuss how you've managed change in previous roles or how you approach new challenges. Showing that you're proactive and adaptable will resonate well with the interviewers.
