Assistant Director – Revenues and Benefits

At Wirral Council we are committed to delivering high‑quality, resident‑focused services that make a genuine difference to our communities. As we continue to modernise and transform our organisation, we’re seeking an experienced and forward‑thinking Assistant Director of Revenues and Benefits to lead one of the Council’s most critical service areas, responsible for the effective administration of local taxation and welfare support that underpin both the Council’s financial sustainability and the wellbeing of our residents. This is a pivotal leadership position.

The role will play a key part in modernising and transforming the Council’s Revenues and Benefits services, delivering a digital-first approach that improves customer experience, increases efficiency and strengthens collection performance. Your remit will include providing strategic leadership for Council Tax, Business Rates, Housing Benefit and wider income recovery services. You will ensure accurate and efficient billing, collection and assessment processes, whilst driving continuous improvement, strengthening financial performance and maximising income and government subsidy.

You will lead service modernisation, including the implementation of digital and automated solutions that streamline processes, improve accessibility for residents and deliver sustainable efficiencies. You will work collaboratively across the organisation, providing expert guidance to senior leaders and elected members, contributing to financial planning, and ensuring compliance with legislative and audit requirements.

We are looking for a dynamic, strategic leader who brings:

• A strong track record in Revenues, Benefits, or wider financial services within local government
• A deep understanding of relevant legislation, national policy changes, and best practice
• Experience of leading service modernisation, digital transformation or system change programmes
• Exceptional leadership and people‑management skills, with the ability to inspire and motivate teams
• Experience in managing large budgets and improving collection performance
• A commitment to excellent customer service, equity, and supporting vulnerable residents
• A confident communicator who can work effectively with members, partners, and senior stakeholders
• Experience of operating within political and financially complex environments

You will be proactive, strategic and solution‑focused, able to lead complex change at pace. You will champion digital innovation, strengthen governance and controls, and foster a culture of continuous improvement that delivers excellent outcomes for residents whilst supporting the Council’s long-term financial sustainability.

If you would like an informal discussion regarding the role, please contact Director of Finance, Dan Kirwan on danielkirwan@wirral.gov.uk. Interviews are scheduled for week commencing 13th April 2026.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on info@involvenorthwest.org.uk or contact 0151 644 4500 or 0151 652 4349.

If you’re already a Wirral Council employee, as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we’re passionate about ensuring you feel supported throughout your internal recruitment experience.

Working at Wirral: You’ll also want to know what it’s like to work here so, as a start: Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave. We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do.

You’ll benefit from our track record of developing, growing and investing in our people. We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities. Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact recruitment@wirral.gov.uk.

All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page. The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.

We do not accept applications or CVs from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.

How to apply: Please apply online by clicking the link below. Can’t see any vacancies that you would like to apply for right now? Click the link below to join our growing network of jobseekers and our talent team will get in touch if we have an exciting post to speak to you about.