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- Tasks: Lead technology operations to ensure high availability and resilience across all platforms.
- Company: Join a multi-award-winning leader in IoT connectivity with a mission to simplify device management.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Why this job: Make a real impact in the fast-paced world of IoT and drive innovation.
- Qualifications: Proven experience in technology operations and expertise in high-availability systems.
- Other info: Dynamic environment focused on diversity, equity, and inclusion.
The predicted salary is between 100000 - 150000 £ per year.
Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 18 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
The Opportunity: We are seeking a highly experienced VP Technology Operations to lead the safe, secure and resilient operation of all production platforms and services across Wireless Logic. This role is accountable for delivering five‑nines (99.999%) availability across critical services, ensuring that our platforms operate predictably, recover rapidly, and scale effectively under demand. You will act as the executive owner of live platform performance, leading incident response, operational governance, resilience engineering and production risk management. This role plays a critical part in ensuring that our technology estate supports a high‑availability, regulated and globally distributed business. Working closely with Engineering, Architecture, Security and Operations leadership, you will ensure that platform reliability is continuously improved and that all change is introduced safely into production.
Key Responsibilities Include But Not Limited To:
- Production Reliability & Availability
- Own end‑to‑end production availability across all platforms and services
- Deliver sustained 99.999% availability for critical services
- Define and operate SLAs, SLOs and error budgets RTO/RPO aligned to resilience objectives
- Drive improvements in observability and monitoring maturity, capacity management and performance optimisation
- Act as executive owner for major incidents, systemic production risk, and customer‑impacting outages (technical resolution)
- Incident & Recovery Management
- Own the technology incident management framework
- Lead technical restoration during major incidents
- Coordinate cross‑functional engineering response
- Ensure rapid containment and recovery while managing systemic risk
- Conduct structured post‑incident reviews with Engineering, Architecture, CISO, and Service Operations
- Drive elimination of repeat and systemic incidents
- Disaster Recovery & Resilience Engineering
- Own disaster recovery (DR) and resilience capability across all platforms
- Ensure failover capabilities are tested and proven
- Resilience is validated through regular exercises (e.g. chaos testing)
- Single points of failure are identified and removed
- Failure domains and blast radius are clearly defined and controlled
- Ensure resilience is engineered and evidenced, not assumed
- Production Change & Release Governance
- Own production change governance and release risk control
- Act as final authority on production release readiness
- Define and enforce safe deployment practices, including canary releases, phased rollouts, feature flagging, and rapid rollback mechanisms
- Ensure all changes entering production are observable, have recovery mechanisms, and minimise operational risk exposure
- Balance delivery velocity with platform stability
- Technology Operations & Platform Run
- Own operation of all production environments, including core platforms and shared services, cloud, network and hybrid infrastructure, observability and monitoring tooling, and 24x7 operational and on‑call capability
- Automation of operational processes
- Ensure platforms are secure and compliant, scalable and performant, cost‑efficient and optimised, operated in line with architectural standards
- Security Operations (SEC Ops)
- Operate Security Operations within Technology Operations under CISO governance
- Accountable for SOC operations and monitoring, security event detection and triage, runtime vulnerability remediation, operational access controls, and execution of containment actions during live incidents
- Partner with the CISO on security incident response and risk‑based decision making
- Escalate major trade‑offs between availability and security appropriately
- Operational Compliance & Audit
- Own operational control effectiveness within live environments
- Ensure readiness for regulatory compliance and external audits
- Evidence collection and reporting
- Partner with CISO, Risk, Quality & Compliance, and MD Operations
- Ensure no material audit findings related to operational execution
- Reliability Engineering Influence
- Define production readiness standards for all services entering live environments
- Provide structured input into Engineering for reliability improvements, technical debt impacting availability, removal of operational toil, and simplification of fragile dependencies
- Drive adoption of Site Reliability Engineering (SRE) principles, automation‑first operations, and error budget discipline
- Ensure reliability is treated as a shared outcome, with clear production accountability
- Own operational supplier performance and service levels
- Ensure vendors meet availability and response commitments
- Partner with Finance and Architecture on capacity planning, infrastructure lifecycle management, and decommissioning legacy environments
Measures of Success
- Sustained 99.999% availability for critical services
- Continuous reduction in MTTR and incident frequency
- Elimination of repeat and systemic failures
- Improved change success rate and reduced release risk
- Proven disaster recovery and resilience outcomes
- Effective containment of security incidents without customer impact
- No material audit findings in operational controls
- Increased automation and observability maturity
- Predictable and cost‑efficient platform operations
Required Experience & Attributes
- Proven experience in a senior technology operations, SRE or platform leadership role
- Strong background in high‑availability, cloud‑based or distributed systems environments
- Experience delivering five‑nines availability or equivalent reliability targets
- Deep expertise in incident management and recovery, production operations and change governance, and observability and monitoring frameworks
- Experience operating in regulated or compliance‑heavy environments
- Strong understanding of security operations in production environments
- Experience working in private equity‑backed or high‑growth organisations is desirable
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.
Vice President -Technology Operations in Reading employer: Wireless Logic
Contact Detail:
Wireless Logic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President -Technology Operations in Reading
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews like it’s game day! Research the company, understand their mission, and be ready to discuss how your experience aligns with their goals. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Showcase your skills through real-world examples. When discussing your experience, use the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you’ve tackled challenges in the past. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Vice President -Technology Operations in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of VP Technology Operations. Highlight your experience in high-availability systems and incident management, as these are key for us. Use specific examples that showcase your achievements in similar roles.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for our mission at Wireless Logic. Share your passion for IoT and how your leadership can drive innovation and reliability in our technology operations. Keep it engaging and personal!
Showcase Your Technical Expertise: In your application, don’t shy away from showcasing your technical skills. We want to see your deep understanding of cloud-based systems, observability frameworks, and security operations. Use industry jargon where appropriate to demonstrate your knowledge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Wireless Logic
✨Know Your Stuff
Before the interview, dive deep into the company's mission and values. Understand their IoT connectivity solutions and how they operate across various sectors. This knowledge will help you demonstrate your genuine interest and align your experience with their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your expertise in high-availability systems, incident management, and production operations. Be ready to discuss how you've achieved five-nines availability or similar reliability targets in previous positions.
✨Ask Smart Questions
During the interview, ask insightful questions about their current challenges in technology operations and how they measure success. This shows that you're not just interested in the role but also in contributing to their ongoing success and innovation.
✨Demonstrate Leadership Skills
As a VP, you'll need to lead cross-functional teams effectively. Share examples of how you've successfully managed teams during major incidents or implemented change governance. Highlight your ability to drive improvements and foster collaboration across departments.